Experienced Residential HVAC Service Technician

If you’re an experienced HVAC Service Technician and one of your favorite parts is seeing a satisfied customer, we have an immediate opening for an Experienced HVAC Technician in a brand new franchise location serving customers between Lakewood and Sheffield Lake. This is a customer-facing, residential service role where you’ll meet the customer in their home, complete the necessary repairs or maintenance, and talk with them about recommended solutions. You will succeed here by providing a world-class experience and caring about the customer's needs. At Aire Serv, we’re known for our excellent customer service, professional image, and Done Right Promise. We’re looking for someone who can live up to our high standards of service and professionalism. If that’s you, apply today. Why You’ll Want to Join Our Team Here are just a few of the benefits you’ll receive when joining us at Aire Serv as an HVAC Service Technician: Year-round employment Paid time off the first year with increases each year, plus paid holidays Branded company van and fuel card Uniforms provided Additional earning potential with spiffs, commission, and bonuses for performance Rotating on-call schedule with additional compensation Paid training at our company facility, manufacturer’s facilities, and corporate office – we cover travel, meals, lodging & all training. Career development based on your goals and aspirations Your Responsibilities as an HVAC Service Technician As an experienced HVAC Service Technician, you are vital in taking care of our clients by providing them with the highest-quality service and maintenance of their home’s HVAC systems. Deliver World-Class Service – Deliver an amazing experience for our customers. Troubleshoot and Provide System Maintenance – Consult with clients regarding their HVAC systems, understand their concerns, and diagnose and fix the issue correctly. Advise on System Upgrades, Improvements, and Service Plans – Help customers uncover additional opportunities and needs related to their home comfort and air quality while offering your expert recommendation for the best solution. Why This Role Is Different As one of our first service technicians, you’ll help shape the culture, standards, and success of a brand-new Aire Serv location. Early team members have opportunities to grow into lead technician, trainer, or specialty roles as the business expands. What We Want from You Culture alignment Commitment to delivering excellent customer service Initiative and adaptability Spirit of continuous learning To Succeed in this Role We employ a front-line service system that, when followed, will consistently generate 5-star reviews. The office team has your back and will ensure you have sufficient time with each customer to do a thorough and complete job.You are willing to take on the hot attics and crawl spaces to get the job done. And you are willing to take the time to explain things to the customer in a way they will understand. You are committed to continued training, taking advantage of company-provided opportunities, and investing time into your personal and professional development. How We’ll Measure Performance Here are some ways we’ll measure your performance in the role. Punctuality, Reliability, and Availability – These things impact our customers and the rest of the team. Quality of Work – The work must be done correctly the first time. Efficiency – Doing the job well and promptly are critical to success in this role. Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring high customer satisfaction. Key Service Metrics – We use a scorecard system so that you have clear goals that you are confident you can achieve and will know exactly how you are performing. How to Know If This is the Job for You You are team oriented. When you join Aire Serv as an HVAC technician, you will be part of our local team and a larger community of like-minded service technicians. Adaptability. As a brand new location, we value your flexibility while we work to establish our operating processes. Willingness to apply Aire Serv’s best practices. Our HVAC techs follow our Aire Serv process, ensuring a consistent and amazing experience for our clients, while growing their income and career. You empathize with the customer. You understand what a customer is going through and show that you care by listening to their concerns. You walk them through their options in a way that the customer understands. You are there to help today and in the future. Job Requirements These are the minimum requirements to be considered for this position. Experience in residential HVAC. 1.5 years experience minimum, 3 years preferred Able to conduct residential HVAC service calls independently Valid driver's license and clean driving record Monday–Friday schedule with rotating on‑call coverage Ability to lift 60 lbs. Excellent communication skills with customers and office team Professional appearance and personality Licensing & Compliance EPA Section 608 Certification required Ohio HVAC licensing supported by company‑designated Qualified Individual (QI) All work performed in compliance with Ohio Mechanical Code and local jurisdiction requirements Benefits & Pay Competitive hourly pay based on experience and performance Typical experienced technicians earn between $30–$40+/hour, plus spiffs, bonuses, and commissions Overtime opportunities available Benefits for full-time employees include health care, vision/dental care, life insurance, and 401k We’re looking to hire the best. So, if that’s you, apply today. We’re excited to schedule your interview. Aire Serv is an equal opportunity employer. #J-18808-Ljbffr Aire Serv of Lakewood-Avon