Systems Administrator

Job Summary The Systems Administrator (SA) is responsible for advanced support for desktop, server, and network infrastructure. It also involves configuration and maintenance of systems, environments, clients, and end-users. The SA serves as the first escalation point for Support Technicians to resolve complex issues and may work from the service desk or in the field. Job Responsibilities Initial contact for inbound phone and chat support request. Provide support and maintenance of servers, network devices, and associated hardware and software systems for clients. Acts as the first line of escalation for Support Technicians. Provide onsite support for Managed Services clients. Acts as a secondary Client Relationship Manager; evaluate system performance and recommend improvements to enhance efficiency. Provide intermediate technical support and guidance to end-users and assist in resolving technical issues. Document system configurations, procedures, and troubleshooting steps. Education and Certification Requirements Associate degree in computer science or similar field -OR- 2 years of IT experience preferred. Network+ Certification or Azure Administrator Associate AZ-104 or equivalent on-the-job experience. Experience Requirements Strong infrastructure and troubleshooting skills Valid driver’s license Benefits Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws. #J-18808-Ljbffr