Bilingual Customer Service Representative

Job Description

Job Description

Bilingual Customer Service Representative – WIC Program

Location Irving, TX 75051 | Onsite

COMPENSATION & SCHEDULE
• $17.82/hour
• Monday–Friday, 8:00 AM–4:30 PM
• Temporary (W2)

ROLE IMPACT

This role supports the delivery of essential Women, Infants, and Children (WIC) services by ensuring accurate eligibility determination, compliant documentation, and a respectful, positive participant experience. Success is measured by timely processing, data accuracy, and effective communication that helps families access critical nutrition and health resources.

Key Responsibilities
• Interview and evaluate applicants to determine income and residency eligibility; verify identification and immunization records; complete and maintain accurate documentation.
• Issue WIC benefits through EBT (Electronic Benefit Transfer); perform data entry in Texas WIN and XP systems; track inventory and prepare required reports.
• Collect medical history information; obtain heights and weights; perform finger-stick blood samples; identify and collect recalled or medically necessary formula items.
• Greet and check in participants; provide program information; schedule appointments; refer clients to appropriate health and social service agencies.
• Provide clerical support, including answering phones, maintaining participant files, and completing filing and purging tasks as directed.

Minimum Qualifications
• High school diploma or GED required.
• Bilingual in Spanish and English required.
• 2 years of experience in healthcare, education, community, or social services.

• Core Tools & Systems
• Texas WIN
• XP software
• EBT systems
• Microsoft Office or similar office productivity tools

Preferred Skills
• Experience working in programs serving women, infants, and children.
• Strong verbal and written communication skills with diverse populations.

Legal Notice
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Company Description

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.

CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!

Company Description

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.\r\n\r\nCornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!