Unit Clerk - NICU

Children’s Hospital of Michigan Children’s Hospital of Michigan is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients. Benefit Statement At Tenet Healthcare, we provide a comprehensive benefit package that prioritizes your health, professional development, and work‑life balance. The available plans and programs include: Medical, dental, vision, and life insurance 401(k) retirement savings plan with employer match Generous paid time off (PTO) Career development and continuing education opportunities Health savings accounts, healthcare C dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder C childcare, auto C home insurance Note: Eligibility for benefits may vary by location and is determined by employment status. Job Summary Under direct supervision, and according to established policies and procedures, performs a variety of clerical, reception, logistical, customer service and sitter duties for assigned patient care service or nursing unit. Operates online computer terminal to transcribe orders and enter/retrieve/correct patient information. Reviews patient telemetry monitors as required by patient population. May perform other duties in support of the unit. General Duties Unit Maintenance and Clerical Support Manage paper medical record processes, forward to HIM at discharge in appropriate format. Perform general straightening and organization of patient care environment. Order stock and maintain inventory of supplies. Follow downtime policy, prepare forms, notify consults, and communicate other orders. Maintain unit log requisition and equipment books. File and store records as delegated. Pick up and return equipment/supplies from other units. Enter all work order requests into Tool Time. Replace toner and paper in printer and fax as needed. Enter CIS requests as directed. Collect and record data (clinical and non‑clinical). Prepare and copy paper chart as directed for discharge or transfer. Verify unit census and discharge patients from LINK when appropriate. Perform errands to and from various areas. Technology Maintenance Reboot designated programs such as Wireless on Wheels (WOWs). Count and ensure security of hardware/devices. Charge wireless phones, handheld devices, and WOW devices. Reboot PCLA and check for current information. Reboot PCs on unit. Manage Telemetry equipment per accounting. Notify clinical personnel of telemetry alarms. Ensure office equipment is in working order. Open help desk tickets and enter Tool Time requests. Customer Service Participate in Patient Courtesy Rounds. Greet visitors and families. Orient patients and families to rooms and environment. Answer call lights and phones. Prepare and send thank‑you cards for discharged patients. Schedule follow‑up or discharge appointments. Assist with First Fill Program. Maintain patient discharge log. Support the Customer Service survey process. Orient new staff. Arrange transportation at discharge and maintain vouchers. Patient Care Support Monitor PAL and notify nursing staff of orders. Assist physicians and prescribers with EMR and CPOE. Monitor Telemetry equipment. Perform errands as assigned. Assist patients with simple requests. Assist with medical records copying. Arrange transportation of patients to other departments. Schedule diagnostic testing. Page personnel as requested. Assist with patient property process. Label patient rooms appropriately. Maintain bedside clipboard and paperwork. Perform bed tracking data entry for bed cleaning. Unit Business Attend in‑services mandated by leadership. Check e‑mail, read memos, sign off on staff meeting minutes within 14 days. Attend scheduled clerical meetings. Support process improvement initiatives. Sitting/Sitter Assistance Observe and monitor assigned patient behavior. Accompany patients for clinical studies. Document pertinent data for observations. Notify appropriate nursing personnel when necessary. Qualifications High school graduate or equivalent. Previous hospital experience preferred. Six months of prior job experience where substantial computer usage is significant part of job; or 3 credit hours of computer classes; or equivalent combination of coursework and experience. Knowledge of medical terminology preferred. Facility Description Children’s Hospital of Michigan is an international leader in pediatric and adolescent medicine. Surgical services include general, thoracic, reconstructive and cardiovascular. Imaging technology includes PET and MRI. The Emergency Department is a Level 1 Pediatric Trauma Center and dedicated pediatric burn center. Experts in pediatric critical care, rehabilitation, and neonatal and perinatal medicine provide care for thousands of children each year at Children’s Hospital of Michigan, Children’s Hospital of Michigan – Troy, and six ambulatory sites. EEO Statement Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E‑Verify program. The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations. #J-18808-Ljbffr Tenet Healthcare