EI Service Coordinator - Initial

Job Description

Job Description

EI Service Coordinator Position Summary

The Initial Service Coordinator (ISC) assists families in navigating the Early Intervention Program (EIP) referral and evaluation process from referral through the completion of the Initial Individualized Family Service Plan (IFSP) meeting or case closure. The ISC ensures that families receive appropriate services, supports, procedural safeguards, and information regarding their rights and responsibilities under the Early Intervention Program.

About WIHD

WIHD creates better futures for people with disabilities, for vulnerable children, and for their families and caregivers. WIHD accomplishes its mission through professional education, comprehensive services and supports, community training and technical assistance, and innovative research and information dissemination.

Our staff is committed to providing family-centered care to every family we serve. WIHD offers the following EIP services: Assistive Technology, Audiology, Evaluations, Home/Community-Based Individual Visits, Office/Facility-Based Individual Visits, Parent-Child Group, and Service Coordination.

Required EI Service Coordinator Qualifications

Candidates must meet one of the following New York State Early Intervention Program (EIP) service coordination qualifications:

• Two (2) years of experience providing service coordination; or
• One (1) year of service coordination experience and one (1) year of experience working with infants and toddlers with developmental delays or disabilities; or
• One (1) year of service coordination experience and an Associate Degree in Health or Human Services; or
• A Bachelor's Degree in Health or Human Services.

Additional Requirements:

• Must successfully complete the New York State Introduction to Service Coordination training course prior to employment and provide proof of completion.
• Must provide and maintain annual a medical clearance statement from a healthcare provider, negative TB test and symptom questionnaire thereafter, MMR vaccine or immunity, and have recommended or documented refusal of Heb B, tetanus, diphtheria, pertussis, varicella and Influenza.
• Must review and adhere to New York State Early Intervention Service Coordination recommended practices

Required Competencies

• Strong interpersonal, communication, and organizational skills.
• Ability to work independently while collaborating effectively with families, providers, and agency staff.
• Commitment to confidentiality, cultural sensitivity, and family-centered service delivery.
• Professionalism, sound judgment, and strong time-management skills.

Essential Duties and Responsibilities

• Serve as the primary point of contact for families referred to the Early Intervention Program.
• Guide families through the evaluation and eligibility process, ensuring they understand their rights, responsibilities, and available resources.
• Coordinate referrals, evaluations, and Initial IFSP meetings within required program timelines.
• Collaborate with families, evaluators, providers, and the Early Intervention Official Designee (EIOD) to ensure timely service delivery.
• Maintain accurate case records, documentation, and billing in compliance with agency and NYS Early Intervention requirements.
• Assist families with transition planning to preschool special education services (CPSE), when appropriate.
• Provide advocacy, information, and referrals to community resources and supports.
• Participate in required meetings, supervision, and professional development activities.
• Utilize agency-approved communication systems to respond to inquiries from families and stakeholders.

Benefits

• Paid Sick Time
• NY State Disability
• 403B Retirement Plan
• Employee Assistance Program

Why Work at WIHD?

• Positive, inclusive work environment
• Flexible schedules for work-life balance
• Mission-driven organization serving 10,000+ individuals annually

Equal Opportunity Employer

WIHD is committed to fostering a workplace culture that values respect, fairness, and equal opportunity. Employment decisions are based on individual qualifications, experience, and business needs. We comply with all applicable laws and do not discriminate on the basis of race, color, national origin, citizenship status, religion, age, sex, marital status, sexual orientation, gender identity, disability, veteran status, pregnancy, or any other status protected by law.