HR - Corporate Accommodations Case Manager

Job Description

Job Description

Job Description

The HR Specialist II – Corporate Accommodations serves as a subject matter expert for disability accommodations and ADA/ADAAA matters, providing high-level case management and consultative support across a corporate, high-volume environment. This role manages the most complex and sensitive accommodation cases, partners closely with HR, leaders, and legal stakeholders, and helps employees with medical conditions or disabilities navigate the accommodations process. The specialist combines strong analytical, communication, and customer service skills to ensure compliant, efficient, and empathetic administration of leave and accommodation programs while supporting employee retention and business objectives.

Responsibilities

• Function as the highest escalation point under operations leadership for accommodation-related issues, demonstrating expertise in complex case management and stakeholder consulting.
• Manage executive and non-executive escalation responses, ensuring timely, accurate, and empathetic resolution.
• Handle highly sensitive cases, including HR-for-HR cases, for an assigned region with a high degree of discretion and professionalism.
• Support all new hire nesting activities by managing nesting plans, conducting new hire audits, and providing coaching to ensure a smooth onboarding experience.
• Report regional trends and opportunities by reviewing quality audit results and identifying areas for mentoring, training, and process improvement.
• Manage workflow adjustments, including out-of-office procedures and work assignments, to ensure the region and organization meet customer and employee needs.
• Perform regional data analysis to identify trends in case volume, case types, and approvals, and use insights to recommend and influence training and process decisions.
• Recommend training initiatives, provide training survey feedback, and share best practices and successes with site stakeholders.
• Pursue return-to-work management by collaborating with leave case managers and disability vendors to ensure effective administration of return-to-work programs.
• Provide consultation and coaching on accommodation matters to regional HR partners, managers, and employees, supporting informed and compliant decisions.
• Offer information, referrals, and support to employees with medical conditions or disabilities, as well as supervisors, HR, and other partners, to strengthen employee retention efforts.
• Advocate for the accommodations process by providing ongoing consultative support to site stakeholders and accommodation specialists with a focus on problem-solving and creative solutions.
• Facilitate escalated communication among employees with disabilities, HR, managers, and stakeholders involved in leave of absence, short-term disability, long-term disability, and workers’ compensation.
• Coordinate with disability and leave services management and legal partners on escalated issues, ensuring alignment with policies and regulations.
• Manage sensitive cases involving behavioral health conditions with care, discretion, and appropriate escalation.
• Assist HR and department supervisors in identifying essential and marginal functions of employee positions to support appropriate accommodation decisions.
• Conduct job site analyses as needed to evaluate job demands and potential accommodations.
• Help employees understand their work restrictions, functional limitations, and their legal rights and responsibilities under applicable laws.
• Maintain strict confidentiality in all verbal and written communications and safeguard sensitive information.
• Stay current on legislation and national, state, and local issues affecting access and accommodations for employees with disabilities.
• Document and maintain up-to-date, accurate case records and notes in the case management system and other designated databases.
• Assess business units’ training needs and deliver or support group training sessions on accommodations and related topics as appropriate.
• Provide professional opinions and documentation regarding actions taken on behalf of employees with disabilities in formal grievances, arbitration, depositions, and other forums as requested.
• Adhere to internal service level agreements (SLAs) and quality standards while managing a high volume of complex cases.
• Contribute to a fast-paced, high-volume corporate accommodations function, supporting a professional employee population.

Essential Skills

• Bachelor's degree, or 4+ years of equivalent professional or military experience.
• At least 3 years of experience in leave of absence, disability case management, ADA/ADAAA accommodations, human resources, or a closely related field.
• Working knowledge of federal and state leave and disability regulations, including ADA/ADAAA and FMLA.
• Experience managing cases from initiation through resolution in a case management system.
• Demonstrated ability to communicate complex information clearly to employees, managers, and HR partners, both verbally and in writing.
• Proven ability to handle sensitive and confidential information with discretion and professionalism.
• Proficiency with MS Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Ability to prioritize and manage a high volume of cases and tasks with minimal guidance in a fast-paced environment.
• Strong human resources knowledge related to leave of absence, accommodations, and leave laws.
• Strong communication skills with a customer service focus.
• Experience in high-volume case management, including complex case management and return-to-work program administration.

Additional Skills & Qualifications

• Prior experience in disability accommodations, ADA compliance, or workplace accessibility.
• Experience working with corporate or professional employee populations in a large, fast-paced organization.
• Familiarity with internal accommodation case management platforms and related HR systems.
• Understanding of medical documentation review, including interpreting physician notes related to functional limitations and work restrictions.
• Experience providing stakeholder consulting and coaching to HR partners and people leaders on accommodation and leave matters.
• Experience identifying training needs and supporting or delivering group training sessions.
• Ability to analyze regional data to identify trends in volume, case types, and approvals and translate findings into actionable recommendations.
• Strong problem-solving skills with the ability to propose creative, compliant accommodation solutions.
• Ability to collaborate effectively with legal, disability vendors, and leave case managers on escalated and complex cases.

Work Environment

This position operates in a 100% remote work environment, supporting a fast-paced, high-volume corporate accommodations function. You will work primarily with professional employee populations through virtual channels, using case management systems, HR tools, and the MS Office Suite to manage and document cases. The role involves frequent collaboration with HR partners, managers, legal, and external vendors across regions, typically within standard business hours, with flexibility required to meet service level expectations and manage urgent escalations. The work focuses on knowledge-based, computer-driven tasks in a virtual office setting, emphasizing confidentiality, professionalism, and effective online communication.

Job Type & Location

This is a Contract position based out of Nashville, TN.

Pay and Benefits

The pay range for this position is $28.00 - $28.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 31, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on us.fitly.work for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.