Employee Benefits Specialist

Job description - Benefit Specialist

Consolidated Employer Services, Inc. Columbus, Ohio, United States (On-site)

Here at CES, we're one of the fastest-growing companies in our industry. We're looking for a talented Client Benefits Specialist to join our growing team. If you're a results-driven, hard-working professional who's ready to take your career to the next level, CES has a great opportunity for you!

The Client Benefits Specialist will be the dedicated benefits contact for their assigned portfolio of clients. They will provide excellent customer service while working with clients on benefits-related activities such as open enrollments and renewals, and will serve as the primary point of contact for day-to-day benefits questions from clients and their employees. This person will be a highly organized individual that is capable of handling multiple priorities while working with several clients simultaneously.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Serve as the main point of contact for a portfolio of clients who have opted into group employee benefits through CES.
• Confirm the accurate completion of necessary benefits paperwork and use a variety of systems such as FormFire, Ease, Employee Navigator, and iSolved.
• Work to build long-term positive relationships with clients.
• Support client employees as qualifying benefit enrollment changes happen throughout the plan year.
• Manage and keep yearly renewals on track and task for dedicated clients.
• Respond to clients in a polite and courteous manner, calmly and effectively handling routine and complex issues for customers while projecting patience and empathy.
• Perform regular audits to ensure accuracy for dedicated clients.
• Problem solves quickly and efficiently throughout the entire benefits life cycle and identify areas of improvement for the process as necessary.
• Support the other benefits team members as needed.
• Perform other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor's degree and/or equivalent of education and experience.
• 1 - 3 Years of Experience required.
• Ability to form effective partnerships with clients and establish rapport with others while fostering team spirit and cooperation.
• Excellent oral and written communication skills. Ability to communicate clearly and provide timely and accurate information. Must have excellent grammar skills for composing a variety of written communication.
• Demonstrated ability to communicate and work effectively with different constituents and employees of all levels and from diverse backgrounds with empathy, care, and sincerity in voice, tone, and words.
• Exceptional customer service skills. Models and reinforces the CES mission. Ability to maintain a positive environment, treat others with respect, and demonstrate empathy while performing within stressful situations.
• Ability to support the Client Services team by following policies and procedures, completing tasks accurately and consistently, working with integrity, and upholding the organization's goals and values.
• Ability to handle and maintain confidential and/or sensitive information with proper care and discretion. Maintain ethical values.
• Use time effectively and efficiently. Ability to adjust to frequent change, delays, or unexpected events.
• Demonstrate accuracy, thoroughness, and attention to detail; look for ways to improve and promote quality.
• Strong organizational skills. Ability to handle multiple tasks and prioritize them accordingly.
• Advanced knowledge of Microsoft Office applications (i.e. Word, Excel, PowerPoint, Access) and internet tools. HRIS experience preferred, preferably iSolved, along with prior use of Salesforce.

Job Type: Full-time

Salary: $55,000 - $68,000

Benefits:

• 401(k) w/ 401(k) Match
• Health insurance
• Dental Insurance
• Vision insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday 8am - 5pm

Ability to commute/relocate:

• Columbus, OH 43221: Reliably commute or planning to relocate before starting work (Required)

Work setting:

• In-person (1 WFH day option after 90 days)
• Office

Experience:

• Employee Benefits: 1 - 3 years (Preferred)