In-Bound Call Center Representative

divh2In-Bound Call Center Representative/h2pTysons, VA In-Bound Call Center Representative/ppWork Location: Tysons Corner, VA/ppSchedule: Full Time; fully remote/ppNote: This position requires a Public Trust Clearance./ppInsight Technology Solutions currently supports a contract providing call center support for the Student Exchange and Visitor Program (SEVP) within the Department of Homeland Security. We are looking for candidates with previous experience in providing end-user phone support in a high call volume environment with a proven ability to deliver comprehensive customer service and updates regarding sensitive information./ppJob Responsibilities:/pulliAbility to operate in a high-volume metrics driven call center environment/liliAbility to be flexible with work schedule to support the Call Centers needs during operating hours/liliAbility to multitask and research information on multiple databases at the same time/liliAbility to enter data and talk to stakeholders at the same time/liliAbility to conceptualize scenarios and communicate it effectively to stakeholders/liliAbility to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources/liliAbility to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates)/liliAbility to listen actively to sensitive information/liliAbility to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment/liliAbility to analyze multifaceted issues relating to the SEVIS system/liliAbility to provide support to international stakeholders and academic institutions/liliAbility to utilize telephony systems, CRM, Microsoft Dynamics and other ticket tracker systems, and Microsoft Office Suite/li/ulpEducation and Experience Requirements:/pulliEducation: High school diploma required./liliExperience: Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment./liliCertification: HDI Certification is highly preferred but not required./li/ulpInsight Technology Solutions is an Equal Opportunity Employer/p/div