Communications Specialist/Answering Service

Description:
TELEPHONE ANSWERING SERVICE OPERATOR
Kingman, Arizona | Full-Time | On-Site
$18/hour + Performance Incentives

Silver Rock Enterprises is hiring dependable, detail-oriented professionals to join our live answering service team.
This is not a casual call center job.

Our operators handle important calls for medical offices, businesses, and emergency-related services across the country. Accuracy, professionalism, reliability, and calm communication are critical to success in this role.

We are looking for people who:
Show up consistently and on time
Stay focused in a fast-paced environment
Communicate clearly and professionally
Follow detailed instructions accurately
Remain calm under pressure
Work well within structured systems and procedures
If you prefer constant variety, dislike routine processes, or struggle with multitasking under time pressure, this position will likely not be a good fit.

ABOUT THE ROLE

As a Telephone Answering Service Operator, you will:
Answer inbound calls for business and medical clients
Follow client-specific instructions exactly
Take accurate messages while speaking with callers
Route urgent calls appropriately
Handle sensitive and confidential information professionally
Manage multiple systems and screens simultaneously
Maintain composure during high call volume periods
This position requires strong listening skills, typing accuracy, attention to detail, and reliability.
SCHEDULE & WORK ENVIRONMENT
Full-time position
On-site in Kingman, AZ
Flexible availability required, including evenings, weekends, and holidays
Fast-paced office environment
Team-oriented but highly accountable workplace
Attendance and punctuality are essential
QUALIFICATIONS
Required:
Strong verbal communication skills
Basic computer proficiency
Typing speed of at least 35 WPM
Ability to multitask efficiently
Stable work history and dependable attendance
Professional attitude and willingness to follow procedures
ABOUT SILVER ROCK ENTERPRISES
For nearly 40 years, Silver Rock Enterprises has provided professional answering services for clients nationwide. We’ve built our reputation on reliability, professionalism, and exceptional customer care.
We are looking for team members who take pride in doing important work well and consistently.

APPLICATION PROCESS
Please apply online only.
No walk-ins or phone calls, please.

Requirements:
HIRING REQUIREMENTS
Must pass background screening and drug test
Applicants with fraud or violent felony convictions cannot be considered
PAY & BENEFITS
Starting pay: $18/hour
Performance-based bonuses and hourly incentives
Medical, Dental, and Vision Insurance
Life Insurance
Short-Term & Long-Term Disability
401(k)
Telehealth & Employee Assistance Program
Employee Retail Discount Program

Compensation details: 18-19.5 Hourly Wage

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