Title Clerk

Title ClerkPrimarily responsible for the accurate and efficient processing of vehicle titles by verifying title information is correct, maintaining knowledge of current laws regarding vehicle titles, and interacting with customers and regulatory agencies to resolve title issues.Job duties include:Process and re-assign titles for vehicles.Examine vehicle title for accuracy and conformity to specified requirements.Verify acceptance of the title in the state for which it is filed.Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration, etc.Determine negotiability of title document and assess for potential fraud.Report any title discrepancies.Resolve titling issues through interaction with customers, dealers and regulatory agencies.Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem, if necessary.Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed.Assist buyers and sellers with registration, payment processing, and general inquiries.Answer phones, respond to emails, and provide professional customer service.Support auction-day operations, including check-in, bidder registration, and post-sale processing.Run outstanding title reports, review and contact sellers regarding outstanding titles.Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.Actively participate in support of all safety activities aligned with Safety Excellence.Perform other duties as assigned by management.Position requirements include:High school diploma or GED Previous title experience in dealership environmentBasic computer skillsCharacteristics include:CheerfulGood interpersonal skillsProfessionalismAccuracy Mathematical aptitudeSelf-motivated – able to effectively prioritize tasks and organize scheduleAbility to read and interpret documents such as sales agreements & tax and title documentsGood general communication skillsSkills and qualifications include:No supervisory responsibilitySome contact with others, including employees, general public, visitors and Company personnel.Purpose of contacts is to provide explanation or interpretation of information.May handle confidential information and some complex mattersRequires moderate interpersonal and communication skills to ensure that customer requests or needs are met.Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressedTasks are highly interrelated and simple.Work consists of fairly standard procedures and tasks.There is no responsibility for budget, revenues and/or expendituresPerforms tasks and duties under general supervision, using established procedures and innovation.Chooses from limited alternatives to resolve problems.Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies and practices. Refers unusual problems to supervisorPhysical requirements include:Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elementsPosition requires light physical activity which includes 10% walking, 10% standing, and 80% sitting