Custodial Territory Supervisor

Custodial SupervisorJoin Our Team as a Custodial Supervisor - Where Exceptional Leadership Aligns with Cleanliness Standards!Cleantec isn't just a cleaning company; we're Central New York's premier full-service Janitorial and Facility Maintenance experts. Since 1989, we've been serving our clients throughout New York State, with our headquarters in Syracuse, New York, and additional offices across New York. We're not just a company; we're a team, and we promote a collaborative and employee-involved culture.In the role of Territory Supervisor at Cleantec, you will assist management and customers by ensuring the functionality of designated accounts, which includes the following responsibilities:Supervision: Guide team leaders and baseline cleaners to maintain cleanliness and functionality of customer buildings.Mission Keeper: Uphold the company's mission and enforce policies while delivering exceptional customer service.Primary Responsibilities Include:Operational Excellence: Follow all company operation standards for training, cost control, quality, safety, and on-time services.Hands-On Leadership: Get your hands dirty, figuratively and literally, to ensure the successful completion of projects on our customers' properties.Customer Focus: Prioritize customer satisfaction and maintain positive employee relations by following company policies.Team Building: Collaborate with the area manager to build a team of key employees capable of carrying out growth strategies and improving employee relations.Training: Schedule new hire training with designated personnel approved by management.Performance Evaluation: Conduct annual performance evaluations for staff, setting measurable goals for continuous improvement.Employee Management: Report and document all employee issues promptly, including attendance, call-outs, write-ups, and disciplinary actions.Budget Management: Maintain budgeted hours for accounts to ensure financial efficiency.Safety First: Keep safety materials and SDS sheets up-to-date in accounts.Inventory Management: Maintain inventory of all cleaning supplies at each building.Equipment Maintenance: Troubleshoot and maintain cleaning products/equipment, such as vacuums.Hands-On Help: Be ready to perform cleaning duties in the event of employee absences or customer requests.Quality Control: Identify areas of concern in customer buildings through regular inspections and supervise the resolution of deficiencies.Customer Satisfaction: Maintain the highest level of customer service and promptly resolve customer issues, always documented in CRM.Project Oversight: Set up and oversee project work in customer buildings as needed.Reporting: Provide nightly reports of building activity for all staff, following the required format.Flexibility: Be willing to perform other duties as requested and assigned.Time Management: Check and report all employee hours and make necessary adjustments daily by 10 am.Shift: Second & Evening ShiftWage: Starting at $21.00 per hour. Ranging between $21.00 - $25.00 per hour. We offer competitive starting wages and a comprehensive benefits package based on your status, emphasizing pay for performance.Become a Member of Cleantec and Contribute to an Amazing Journey:If you're ready to lead with enthusiasm and dedication without regard to race, gender identity, religion, sex, color, national origin, age, disability, marital status, or military/veteran status, we invite you to apply. Cleantec is committed to equal employment opportunities in accordance with applicable federal, state, and local regulations.Apply now and lead the Cleantec Team!