VOIP Lead Engineer - Chicago

Type: Direct-HireCategory: Information TechnologyReference ID: 10080165Job record: a1qPL0000087R0UYAUValid through: 2027-08-19Lead VoIP / Unified Communications EngineerChicago, IL – OnsiteBase Salary: $150K–$160KNo RemoteNo Sponsorship offeredI’m conducting a confidential search for a Lead VoIP / Unified Communications Engineer to join a highly respected, mission-driven organization in Chicago that is making a significant investment in modernizing its technology infrastructure.This is much more than a VoIP support role.We are looking for a senior-level voice engineer who can remain technically hands-on while becoming a trusted technical leader and right hand to infrastructure leadership.The environment includes enterprise voice, VoIP PBX, SIP trunking, Call Center technologies, e911, eFax, voicemail and the underlying network infrastructure required to deliver highly available voice services.What You'll Do:Lead the design, implementation and support of enterprise voice infrastructureServe as the technical escalation point for complex VoIP and telecommunications issuesSupport VoIP PBX, SIP trunking and Contact Center technologiesLead complex voice and infrastructure projectsMentor and provide technical direction to other engineersWork closely with vendors and internal technology teamsHelp establish technical standards and proceduresMonitor and improve voice infrastructure performance and reliabilityParticipate in the continued modernization of a large enterprise infrastructure environmentIdeal Background:5+ years of enterprise VoIP/voice engineering experienceStrong Avaya or comparable enterprise voice technologyVoIP PBX and SIP trunking expertiseContact Center / Call Center experienceStrong understanding of networking and QoSExperience supporting large, complex, mission-critical environmentsTechnical leadership or mentoring experienceHealthcare experience is helpful but not requiredCisco knowledge is highly desirableThe right person will be someone who enjoys being in the weeds technically but also wants greater leadership visibility and influence.This is an onsite Chicago opportunity with a long-term opportunity to play an important role in a significant infrastructure transformation.Please message me directly if you'd like to learn more or know someone who could be a fit.#VoIP #UnifiedCommunications #NetworkEngineering #Avaya #Cisco #ChicagoJobs #Infrastructure #TechnologyCareers