Supply Chain Operations Planner

Introduction ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy‑efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers – the world's leading chipmakers – to reduce the size and increase the functionality of their microchips, leading to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, with 18 office locations across the United States, including main offices in Texas, Arizona, California, Connecticut, and Oregon. Role and Responsibilities The Supply Chain Operations Planner will be responsible for executing US Logistics tasks related to escalations, inventory management for key KPIs, and customer intimacy. The role requires a high level of customer satisfaction through accountability, dedication, and responsiveness. Escalations / Process Control Respond to and process incoming emergency parts orders. Enter and execute administrative controls in the SAP system. Communicate directly with internal customers to understand, communicate, and fulfill their needs. Follow up and monitor daily escalations through technical support. Planning and Field Support Main contact for the local CS Service organization and colleagues, providing supply chain expertise to drive the best decisions. Drive the replenishment and allocation of parts. Analyze and review usage of local service and sales parts based on historical data and projected requirements, and develop proposed stocking plans. Optimize spare part and tool planning in the US, completing analysis for relevant machines and proposing improvements. Monitor critical parts and influence stocking levels to ensure effective coverage. Performance Management Ensure customer lead time and fill rate targets are met; analyze NAVs for root causes and corrective actions. Present relevant performance reporting to stakeholders. Initiate alignment with local CS and Account Team on total demand plans (Service, FCOs, Install, UF) and matching supply plans across short, medium, and long horizons, including specifics on NPIs. Improve cooperation between local and central logistics covering volume and NPIs. Continuous Improvement Participate in strategic initiatives to optimize supply‑chain performance, reduce costs, and increase customer satisfaction. Education and Experience Bachelor’s degree in Business Engineering, Supply Chain or equivalent, or equivalent years of working experience. 3–5 years of relevant field experience in a complex, customer‑oriented logistics environment. Experience building strong relationships with customers to support their needs. Knowledge of business complexity, supply chain and/or relevant industry. Experience defining and implementing new processes across the supply chain against agreed costs. Proven record with continuous improvement projects. Understanding of Materials Requirement Planning (MRP). Advanced competencies in Microsoft Excel and PowerPoint. Knowledge of ASML logistics procedures is preferred. Skills Observe and respond to people and situations and interact effectively with others encountered in work. Learn and apply new information or skills. Read and interpret data, information, and documents. Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism. Attention to detail and high accuracy. Perform effectively in a demanding environment with changing workloads and deadlines. Result‑driven, demonstrating ownership and accountability. Identify bottlenecks and drive improvements. Work independently or as part of a team, following through on assignments with minimal supervision. Demonstrate open, clear, concise, and professional communication. Establish and maintain cooperative relationships with managers, co‑workers, and customers. Work according to a strict set of procedures within provided timelines. Organize and prioritize workload analytically. Excellent written and verbal communication skills. Service‑oriented and customer‑dedicated. Strong data analysis and problem‑solving abilities. Team player with a proactive attitude, flexibility, and high commitment. Handle and work under extreme pressures and timelines. Remain flexible in providing after‑hours support as needed. Other Information Physical demands: Routinely sit, walk, talk, use hands for keyboard, reach, and stretch; occasionally lift or move up to 20 pounds; occasional travel (Domestic/International) may be required. Vision requirements: close vision, color vision, peripheral vision, depth perception, and focus adjustment. Salary and Benefits Base annual salary: $66,000–$99,000, determined by role, level, location, and market data. Benefits: Medical, dental, vision, basic life insurance; 401(k) plan participation; eight hours of vacation leave per month and 13 paid holidays per year. Equal Employment Opportunity ASML is an Equal Opportunity Employer that values and respects a diverse and inclusive workforce. The company recruits, hires, trains, and promotes persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. Accommodations ASML provides reasonable accommodations for applicants and employees with disabilities. Please email View email address on click.appcast.io to initiate the accommodation process. #J-18808-Ljbffr