Supervisor, Quality

Quality Manager

The Quality Manager is a member of the Plant Leadership Team with accountability for customer, internal, and supplier quality performance, quality systems, and regulatory compliance. In addition to functional leadership, this role carries plant-level responsibility for quality-related risk management, customer satisfaction, and operational performance, requiring regular cross-functional leadership and decision-making beyond the Quality function. The position provides system-level governance and integration of Quality, Environmental, Safety, and Energy Management systems and plays a critical role in sustaining plant stability and business performance.

Key Roles and Responsibilities

• Ensure a safe work environment while complying with environmental and quality rules and policies.
• Oversee the Process Control group, Quality Engineer, Quality Admin, Sort Team, Measurement specialist, and Met lab technician.
• Provide supervision to personnel within the Quality Department. Effectively guide the training and development of staff by implementing a team philosophy while improving individual accountabilities through clear goals and objectives.
• When quality issues occur, ensure corrective actions are assigned, tracked, and submitted.
• Assist in making decisions on dispositioning NCM product.
• When supplier incidents occur, work with the supplier and issue CPM's if necessary.
• Support comprehensive Quality Management and Quality Operating System Strategy.
• Support APQP process on all launch activities and successful PPAP to the customer.
• Ensure quality system adheres to appropriate standards as deemed necessary by management (i.e. IATF 16949, ISO 14001). Support and conduct internal and external system, process, and product audits related to IATF 16949 and ISO 14001.
• Lead for Change Management System (SPA, ECR, eSCR) and layered audit process.
• Act as Environmental Management Representative which includes ensuring the environmental management system conforms to the requirements of the standard, proposing environmental objectives, scheduling audits and reporting results, and completing government reports as required.
• Lead and support continuous improvement initiatives (quality, cost/scrap, delivery, etc.) and corrective actions.
• Work with Product Quality to establish and sustain prevention-based controls to assure both internal and external customer satisfaction.
• Develop a culture of quality improvement through education and communication with all levels of staff within the organization. Train and educate team members on quality controls and systems.