Medical Front Desk

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.


Job Summary


Our client is seeking a Front Desk Medical Assistant responsible for providing exceptional patient-facing customer service, managing front desk operations, and maintaining patient information within the Electronic Medical Record (EMR) system. This role plays a crucial part in ensuring a warm and welcoming environment for all patients and visitors while collaborating with physicians, staff, and patients to ensure efficient office workflow.


Key Responsibilities

• Provide exceptional patient-facing customer service and create a warm, welcoming environment for all patients and visitors.
• Utilize strong interpersonal and communication skills to help patients feel calm, comfortable, and supported throughout their visit.
• Answer and manage incoming phone calls in a timely, professional, and efficient manner while demonstrating appropriate telephone etiquette.
• Schedule patient appointments accurately using established scheduling guidelines, selecting appropriate visit types and appointment lengths.
• Greet patients promptly upon arrival and assist with front desk operations, including registration and check-in/check-out processes.
• Verify and collect patient demographic information, emergency contacts, insurance details, and time-of-service payments.
• Accurately document and maintain patient information within the Electronic Medical Record (EMR) system.
• Utilize EMR systems for prescription requests, phone documentation, referrals, outreach, scheduling, and other administrative functions.
• Assist with reporting, surgical scheduling, prior authorizations, referrals, and maintaining adequate office and clinical supply inventory as needed.
• Collaborate with physicians, staff, and patients to ensure efficient office workflow and a positive patient experience.
• Perform additional administrative and operational duties as assigned.

Qualifications

• Prior experience in an office setting with administrative tasks.
• Experience with patient registration, scheduling, and check-in processes.
• Proficiency with EMR systems, including phone notes and document indexing (EPIC).
• Knowledge of medical terminology and insurance verification.
• Strong computer and office equipment skills.
• Experience handling multi-line phone systems and telephone communication.
• Basic problem-solving and administrative support skills.

Skills

• Technical skills, including proficiency with EMR systems (EPIC).
• Strong interpersonal and communication skills.
• Ability to manage administrative tasks efficiently.

Additional Requirements


This position requires flexibility as it involves floating to multiple locations.


Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans, including 3 Major Medical Plans, 2 Fixed Indemnity Plans, and 1 Minimum Essential Coverage Plan).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).


Medix Overview:


With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.


* As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.