Intake Specialist

Job Description

Job Description

Job description:

The Patient Intake Coordinator is primarily responsible for facilitating communication across all teams within the Vital Care network, including pharmacy-related departments such as authorizations, billing, and support staff.

Primary Responsibility:

Their main objective is to ensure efficient collaboration that accelerates patient approval and streamlines the intake process.

Daily Tasks:

• Enter new referrals within 30 minutes of receival time.

• Complete a welcome call for each new referral.

• Review benefits upon intake.

• Manage the new patient intake spreadsheet. Accept or decline referrals.

• Communicate with the Vital Care Intake Team regarding: Initiating authorizations, Reimbursements, Benefits, Out-of-Network (OON) versus In-Network (IN) status, Warm transfers and favor auths. For patients we can’t accept but will assist with maintaining a good relationship with MDO.

• Maintain daily communication with the Vital Care Authorization Team for: Initiating authorizations, Follow-ups on authorization status, Appeal follow-ups, Reauthorizations

• Update the intake spreadsheet daily.

• Update sales/profit spreadsheet.

• Review benefits with patients.

• Monitor VOW throughout the day to ensure faxes are filed appropriately.

• Complete billing holds.

• Manage collection holds.

• Manage the documentation holds in Vital Systems.

• Process audits.

• Coordinate with Vital Care sales representatives to address the needs of provider offices and keep them informed about key information, such as authorization approvals, first appointment schedules, and nursing notes.

• Enroll patients in Patient Assistance Programs (PAPs) with the Vital Care PAP team.

• Review patient accounts on CollectPlus, including: Processing payments through CollectPlus

• Review Vital Books for things such as: Payments, Adjustments

Benefits:

• 401(k)

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance

Work Location: 

In person

Job Type:  

Full-time