Insurance Assistant Account Manager

Insurance Assistant Account Manager

Manages duties by assisting other members of the department with meeting the service needs of customers and performing essential functions that include processing changes, rating, making calls and assuring correct information is input into the automation systems to achieve the quality and service standards developed by the agency.

Major duties and responsibilities include:

• Process endorsements, certificates, change confirmations and invoice all transactions as per instructions from Account Manager or Account Executive.
• Assist the department in processing new and renewal business, as requested, through application assembly, setting up files, assembling proposals, etc., in accordance with Agency standards.
• Invoice assigned commercial premium transactions following agency procedures and guidelines.
• Process confirmed cancellations.
• Maintain client files on computer systems.
• Provide prompt, courteous, knowledgeable service to customers and prospects.
• Perform all actions relating to customers and companies in a manner that will avoid issues involving potential errors and omissions.
• Maintain working knowledge of all company change procedures.
• Participate in seminars and other training to maintain required licenses and for knowledge and skill development.
• Support the department with computer and word processing skills, including rating programs in our automation system.

Additional duties and responsibilities include:

• Adherence to Company policies and procedures.
• Ability to fulfill job responsibilities through acceptable job attendance.
• Self-starter organized and displays good communication skills, both verbal and written.
• Team player and willing to find accommodating solutions for our customers, companies, and Agency.
• Develop a thorough understanding of commercial underwriting and coverage and interpret abstract data.

Employee specifications:

• High School Diploma or equivalent GED required.
• College degree preferred.
• Industry knowledge preferred.
• Obtain and maintain appropriate licensing.
• Proficient in PC operating systems.
• Experience with Applied Epic preferred.
• Proficient in Microsoft office.
• Knowledge and Experience of Carrier websites.
• Knowledge and Experience of Comparative rater websites.

This position follows a 4-1 workweek and is an in-office role based in our Plano, Texas office. Employees are expected to be on-site four days per week and may work remotely one day per week.

First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.