Wellness Coordinator - Full-Time

Description:
Why You’ll Love this Wellness Coordinator Job!

Are you energized by a fast-paced, boutique, and guest-focused environment? If you’re highly organized, detail-oriented, and excellent at time management, the Wellness Coordinator role at Hydration Room could be the perfect fit. This position is ideal for professionals with experience in high-end customer service or premium hospitality who deliver polished, elevated interactions and anticipate guest needs.

As a Wellness Coordinator, you’ll be the first point of contact for patients, creating a warm, refined, and service-driven experience from start to finish. You’ll check in patients, verify paperwork, answer questions, offer refreshments, assist the Registered Nurse (RN), schedule appointments, and process payments - providing elevated, high-touch service with clear, professional communication. Familiarity with POS and scheduling systems is a plus.

Schedule: This is a full-time position. You will work 4-5 shifts per week, and work at least 1 weekend shift per week.

Pay: $21.00 base hourly rate + tips (average of $1 - $4 per hour!)

Locations You’ll Cover: Hillcrest, University Towne Center (UTC), Torrey Hills, and Carmel Mountain Ranch clinic locations, as well as On-Call shifts

Why Hydration Room?
Paid Time Off/Vacation Time for full-time team members
Insurance: Medical, dental, vision, paid life insurance, and other voluntary benefits for full-time team members
Future Planning: 401(k) for part-time and full-time team members
Career Development Opportunities
Exclusive Perks: Enjoy complimentary IV and injection therapy benefits
Flexible Scheduling: We work with you to accommodate your availability!
Parental Leave Program for full-time team members
Clinic Hours: Team members must be available for scheduling during both morning/afternoon and afternoon/evening shifts within the hours of 8:00 AM to 8:00 PM.

If you’re passionate about health, wellness, and delivering high-end customer service , this is your chance to be part of something bigger. Apply today to join Hydration Room as a Wellness Coordinator!

Job Responsibilities
Partner with and support the RN in providing care to patients in a fast-paced environment
Assist the RN in opening and/or closing the clinic each day
Perform basic administrative, clerical, and technical tasks to coordinate patient care
Manage phones, including answering calls, returning missed calls from off-hours, and documenting calls in a timely manner, as needed
Work with the RN to maintain clinic and nursing supplies inventory by checking stock, anticipating needed supplies, and recording delivery receipts
Learn and have a basic understanding of provided treatments
Promote service packages and memberships
Maintain compassion and kindness for all patients
Always maintain client confidentiality and dignity
Ensure a safe, secure, and clean environment for patients by following clinic cleanliness protocols
Assist in the training of new staff members
Notify the Support Center of any facility issues that need addressing
Deliver Five Star Customer Service to ensure our patients have a positive experience in the clinic
Perform other clinic duties as required or assigned by clinic management, the RN, or physician
Uphold standards of behavior as defined by the companys Core Values, Code of Conduct, and Operational Guidelines

Requirements:
High school diploma or equivalent required
2+ years of experience in a high-volume patient or customer service environment
1+ year in high-end customer service or boutique hospitality - preferred
Schedule flexibility between 8:00am – 8:00pm
Availability to work a minimum of one weekend shift per week
Commitment to work at all listed locations
Physical Requirements:
Ability to sit at a desk for prolonged periods while supporting patients, answering calls, and completing work on a computer
Ability to stand for prolonged periods of time if needed
Must be able to traverse the entire facility
Must be able to lift up to 15 pounds at times
This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all inclusive or specific to any employee. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. This description is not intended to limit or in any way modify the right of any manager or supervisor to assign, direct, and control the work of employees. An ability to competently perform all the essential functions of the position (the combination of all essential duties and all essential skills and abilities listed above), with or without reasonable accommodation, is a basic requirement of all positions at the Hydration Room. The Hydration Room is an equal opportunity employer and will make reasonable accommodations in accordance with applicable law so that qualified employees can perform the essential functions of the job. Nothing in this job description changes the at-will employment relationship existing between the Hydration Room and its employees. The Hydration Room reserves the right to amend this job description at any time.

Compensation details: 21-21 Hourly Wage

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