Customer Service - Supply Order Support Specialist - New Berlin, WI

POSITION SUMMARY

This position supports the incoming customer order inquiries. They will have the responsibility of answering and directing the needs of our customers orders. This support will cover topics ranging from confirmations, tracking status, to returns requests. They will work closely with internal stakeholders to ensure our customers inquiries are met with quick and accurate replies. Individuals with a strong knowledge of our processes and a natural ability to communicate in all situations will succeed in this role.

RESPONSIBILITIES:

· Ensure the best possible customer service through professional customer interaction throughout various scenarios.

· Work in a team environment to monitor and manage the central box for incoming inquiries

· Be able to communicate across multiple departments to deliver a solution to the customer

· Manage customer complaints and execute appropriate customer service measures

· Other duties as assigned

Qualifications

REQUIRED SKILLS & COMPETENCIES:

· Positive attitude and true willingness to help our customers

· Proven strong leadership, communication, and personnel management skills

· Excellent organizational and problem-solving skills

· Good verbal and written communication skills

· Knowledge of SAP or equivalent business systems

EDUCATION & EXPERIENCE:

· Bachelor's degree and/or a minimum of 3 years of relevant work experience in a customer service driven environment.

Additional Information

Competitive Salary - Pay is determined based on skills, geographic location, internal equity, market/data analysis, number of years of prior relevant experience, degrees and/or certifications, technical assessment score, etc. 

Benefits : Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Konecranes moves what matters . Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.