Customer Service Manager

Job DescriptionJob DescriptionCustomer Service ManagerTheodore, AL | Full-Time | Direct HireLong’s Human Resource Services is seeking an experienced Customer Service Manager for a growing manufacturing company in Theodore, Alabama.This hands-on leadership role oversees daily customer service operations, maintains customer relationships, and coordinates with internal teams to support accurate orders and on-time delivery.The ideal candidate has a strong account management background, excellent communication skills, and experience supervising customer service employees.ResponsibilitiesCustomer Service and Team LeadershipManage daily customer service operations and department workflow.Serve as the primary contact for customer concerns and maintain regular customer communication.Provide backup support for customer service staff as needed.Order and Shipping CoordinationVerify customer orders for accuracy and on-time delivery.Review shipping documents for accuracy before shipment.Maintain customer portals and website communication records.Records and DocumentationUpdate customer work instructions, shipping matrices, pricing files, EDI master data, and part number documentation.Maintain departmental records and customer files.Office SupportManage office supply inventory.Answer incoming calls and direct them to the appropriate personnel.Support visitor sign-in procedures and related office policies.QualificationsAt least 5 years of experience in account management, customer service, or customer satisfaction.Prior supervisory experience in a customer service environment required.College degree preferred; equivalent experience considered.Excellent verbal and written communication skills.Strong organizational skills, including the ability to prioritize, delegate, and manage departmental responsibilities.Professional and detail-oriented, with confidence serving as a primary customer contact.Physical RequirementsAbility to sit for extended periods.Ability to occasionally lift up to 25 pounds.\nCompany DescriptionAbout Long's Human Resource ServicesAt Long’s, our people are our greatest asset. We’ve been serving Mobile and Baldwin Counties – and the entire Gulf Coast area – since 1948. With this experience, we bring unparalleled knowledge of the area markets, and this knowledge translates to the best possible job fit for companies and employees.Company DescriptionAbout Long's Human Resource Services\r\n\r\nAt Long’s, our people are our greatest asset. We’ve been serving Mobile and Baldwin Counties – and the entire Gulf Coast area – since 1948. With this experience, we bring unparalleled knowledge of the area markets, and this knowledge translates to the best possible job fit for companies and employees.