Financial Services Representative

Job Overview SmartBank is seeking a teller to provide exceptional customer service, process transactions accurately, and support daily branch operations while upholding bank policies and values. Responsibilities Uphold SmartBank Core Values and Core Purpose, and embrace the SmartBank Way by Acting Smart, Looking Smart, and Being Smart. Create a WOW experience by greeting clients warmly, directing them to the appropriate personnel, and assisting with in‑person and telephone inquiries while maintaining confidentiality. Assist in opening and closing procedures of the branch to accommodate dual control. Process deposits, withdrawals, cashier’s checks, inventory items, loan payments, local utilities, and other services in accordance with bank policies. Process client account maintenance requests such as change of address and stop payments in a timely manner. Assist with ATM balancing and control the assigned cash drawer and negotiable items. Maintain an acceptable balancing record per established standards and take responsibility for achieving objectives, actions, and decisions. Adhere to all applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act and Anti‑Money Laundering policies. Complete required paperwork and report discrepancies or suspicious activity to the Assistant Financial Center Manager, Financial Center Manager, or Security Officer. Perform other duties as assigned. Qualifications Education & Experience High school diploma required. Associate’s degree preferred. Minimum one year of banking experience preferred; sales experience preferred. Training Requirements – None. Knowledge, Skills, and Abilities Excellent customer service skills. Ability to apply knowledge and sound judgment using established guidelines. Cash handling experience. Knowledge of teller drawer equipment (PODs, recyclers, traditional cash drawer) preferred. Proficient in Microsoft Windows (Word, Excel, Outlook); typing and ten‑key proficiency preferred. Strong math, written, and oral communication skills. Detail oriented, team environment, positive attitude, high integrity. Regular and predictable attendance. Willingness to accept new ideas and methods and adapt to change. Work Conditions Ability to stand, sit, bend, and stoop routinely. Occasionally lift or carry loads up to 40 pounds. Stand for long periods as needed. Frequent movements using wrists, hands, and/or fingers. Average visual acuity required to prepare and inspect documents. Average hearing required for normal conversations. May be required to travel to branch locations, training sessions, or meetings. Must be available to work the branch schedule, including Saturdays. #J-18808-Ljbffr SmartBank