Call Center Specialist

CALL CENTER HELPLINE SPECIALIST

Join Our Compassionate HelpLine Team in Springfield, VT supporting individuals, families, and caregivers when the need it most!

Are you someone who thrives in a busy call center environment and loves helping people?

Do you have strong phone skills and a caring nature?

Make a Difference Every Day!

Proudly named one of the 2026 VT Best Places to Work
What You'll Do
• Answer and manage incoming calls and walk-ins with patience, empathy, and professionalism
• Help callers navigate services, benefits, and resources-providing accurate information and referrals
• Assist with applications such as 3SquaresVT and Medicare drug plan comparisons
• Complete quick assessments and connect callers with the right supports
• Work closely with a compassionate, supportive team (we cover the HelpLine together - no one goes it alone!)
• Accurately document calls in our database for follow-up and reporting
What We're Looking For
• Strong phone experience-especially in a call center or high-volume environment
• Experience helping older adults, caregivers, or people with disabilities is a plus
• Great at listening, asking the right questions, and keeping calm under pressure
• Confident using the phone and computer at the same time for data entry
• Organized, adaptable, and a true team player
• Bachelor's degree in a related field OR equivalent combination of education and experience
Why You'll Love Working Here
• Health & Wellness: Generous employer-paid health insurance contribution, fully paid dental, life, and long-term disability insurance
• Work-Life Balance: Exceptional PTO (vacation, sick, personal, volunteer time, plus 11 holidays)
• Flexibility: Hybrid work opportunities after training
• Supportive Culture: Collaboration, respect, and compassion are at the heart of everything we do

Salary range $20.00 - $22.00 per hour DOE
Who We Are

At Senior Solutions, we're more than a workplace-we're a mission-driven team committed to promoting the dignity, independence, and well-being of older adults and individuals with disabilities. We believe in openness, compassion, and supporting one another while making a difference every single day.
How to Apply

Ready to put your skills to work helping others? Apply today with your resume and cover letter and join a team that truly makes a difference!