(USA) Tire and Battery Service Advisor

Position Summary This role maintains the safety, organization, and sales excellence of the Tire and Battery Center (TBC) at Sam's Club. Responsibilities Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, conducting regular safety sweeps, following forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management. Ensures the TBC sales floor is organized, stocked, zoned, and merchandised according to company policies, including handling of claims, returns, shrink, and damages. Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high‑shrink merchandise. Monitors the status of tire and battery orders daily and assists members with appointments for installation, communicates lead time changes and order cancellations, and makes alternative suggestions for installation or tire fitments. Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns, using Sam’s Garage, product knowledge, and reference materials to recommend safe and suitable tire and battery products, explain warranties, and ensure members receive the best service and value. Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value. Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members, understanding time requirements for services, prioritizing TBC service appointments, and re‑prioritizing members and making recommendations to the TBC Team Lead or Technicians. Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point‑of‑Sale systems, phone, and in‑person selling techniques. Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real‑time business decisions, stay informed about products and training, and encourage adoption of new tools among team members. Serves as a brand advocate by valuing the member's experience in the TBC area, modeling high‑quality service and products, developing and influencing team members, understanding roadblocks, and assisting in training. Provides products and services to members in accordance with company policies and procedures, assists with purchasing and service decisions, completes vehicle service requests and tests, operates TBC equipment properly and safely, receives, stores, and disposes of merchandise and supplies, completes and maintains documents, and processes member purchases, returns, refunds, and exchanges using appropriate procedures for different membership and payment types. Complies with company policies, procedures, and standards of ethics and integrity, implements related action plans, uses the Open Door Policy, and applies them in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Respects the Individual by embracing differences, building strong relationships, and cultivating a culture of belonging and opportunity. Act with Integrity by maintaining the highest standards of integrity, ethics, and compliance, modeling Walmart values, holding oneself and others accountable, and supporting Walmart’s regenerative goals. Serves our Customers and Members by delivering results while putting the customer first and making decisions based on reliable information, balancing short‑ and long‑term priorities, and considering how own work impacts the team’s ability to deliver on purpose for all stakeholders. Strives for Excellence by displaying curiosity, taking calculated risks, demonstrating courage and resilience, driving continuous improvements, and using new technologies and skills while supporting others through change. Follows TBC safety and security guidelines and related laws and regulations when handling TBC products and providing TBC services, provides correct information to members on TBC goods and services, meets member needs in a timely manner, reports complaints, safety hazards, and problems with products, services, and work areas, and uses TBC equipment and supplies in correct ways and completes required documentation. Follows proper Point‑of‑Sale procedures to prevent shrink, follows applicable laws and regulations, assists members with payment methods, return policies, and location of items, uses the cash register to complete member sales in a timely manner, and reports complaints and shrink issues. Qualifications Minimum: Valid state‑issued driver’s license. Minimum: 18 years of age or older. Preferred: Auto service industry experience. Preferred: Retail experience. Compensation and Benefits Hourly wage range: $19.00 to $27.00* (actual rate will equal or exceed applicable minimum wage). Additional compensation may include premiums ranging from $0.35 per hour to $3.00 per hour based on schedule, facility, season, or specific work performed. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes. The amount depends on job classification and length of employment and meets or exceeds applicable paid sick leave laws. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, and adoption and surrogacy expense reimbursement. Live Better U: A company‑paid education benefit program for full‑time and part‑time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short‑form certificates. Additional benefits and eligibility requirements may vary by job classification and length of employment. For more information, see One.Walmart at Legal Notice Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job, applying to all employees to create a safe and productive work environment. #J-18808-Ljbffr Sam's Club