Intake Admin Specialist - Personal Injury

Intake Admin Specialist – Personal Injury
​Wilshire Law Firm is a distinguished, award-winning legal practice with over 18 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. We are dedicated to upholding the highest standards of Excellence and Justice and are united in our commitment to achieve the best outcome for our clients. 
You will work side by side on a team of dynamic, collaborative, and client-focused professionals who are committed to delivering on our founding core values: Excellence, Teamwork, and Integrity.

The Opportunity

The Bilingual Intake Administration Specialist supports the intake team by handling high-volume document follow-up, client outreach, intake auditing, and administrative tasks to ensure files are accurate, complete, and ready for next steps.

Training & Work Schedule (Includes Holidays & Weekends)

Training Schedule: Monday - Friday from 8:30am - 5:30pm (3 weeks)
Shifts Days: Tuesday – Saturday, or Sunday - Thursday.
Shifts: 10:00am-7:00pm, 12:00pm - 9:00pm, 3:00pm - 12:00am, or 11:00pm - 8:00am

Accountable for

• Handle 100+ intake-related requests daily
• Follow up with clients for signed retainers, W-9s, and other required documents
• Conduct bilingual outreach to obtain missing information and signatures
• Review and audit intake documents for accuracy, completeness, and errors
• Proofread client-facing documents and intake materials
• Listen to recorded intake calls to gather missing information and support quality control
• Scan, upload, and organize case documents in Litify/Salesforce
• Prepare and mail drop letters, including printing and scanning documents
• Prepare client care packages and other administrative materials
• Maintain accurate client and case records in Litify/Salesforce

Qualifications

• Bilingual in English and Spanish preferred
• Experience in intake, client service, administrative support, or legal support preferred
• Strong attention to detail and proofreading skills
• Ability to manage high-volume work in a fast-paced environment
• Strong written and verbal communication skills
• Comfortable handling sensitive and confidential information
• Proficient in Salesforce (Litify preferred), Microsoft 365, Zoom, and DocuSign
• Strong organization, follow-up, and time management skills
   

Compensation

• $25- $33 based on experience, plus performance-based incentives

Benefits

• Paid time off and paid holidays.
• Opportunities for growth and advancement.
• Team outings and sponsored events.
• Referral bonus program.
• Firm-paid Medical HMO with affordable HMO and PPO upgrades.
• Low-cost Dental and Vision plans.
• Paid Life and AD&D insurance.
• 401k.
• FSA (Flexible Spending Account).
• EAP (Employee Assistance Program).
• Pet Insurance.

​​​ Strive for Excellence. Fight for Justice. Foster Unity.

Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws. We are committed to providing reasonable accommodations to assist individuals with disabilities during the application process and to facilitate their performance of essential job functions throughout their employment. 
 

Join Wilshire Law Firm 
Los Angeles, Irvine, San Diego, Oakland, Sacramento, Riverside, Torrance