On-Call Host/Hostess

Job Description

Job Description

On-Call position - Hours and Days May Vary

As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the company's mission statement and practice our GREAT values daily. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable for delivering a positive attitude, and being responsible for your actions, and be trustworthy in your assignments and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at K.W. Property Management and Consulting.

Duties and Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Greet incoming and outgoing guests
• Manage reservations, provide accurate wait times and monitor waiting and seating list
• Escort guests to assigned dining or bar areas, provide chair assistance and menu presentation along with server’s name
• Maintain reception area, dining area and working areas clean at all times.
• Cater to guests who require extra attention (e.g. children, elderly, or for special occassions)
• Answer incoming calls and address customers’ queries
• Assist servers as needed

  Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job entails frequent exposure to smoke, steam, high temperatures, humidity and extreme cold. There is also frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry products, seafood and produce items.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk, hear and stand. The employee is frequently required to reach, bend, stoop, shake, stir, pour, carry, push and lift objects up to 30 pounds. There is substantial repetitive motion of the wrists, hands and fingers.  

Position Type and Expected Hours of Work This is a non-exempt position.  The work schedule will likely change throughout the year to accommodate the business needs of the property.

Travel  No travel is expected for this position.

Required Education and Experience

• Customer service experience
• Excellent customer service and communications skills
• Ability to follow all sanitation procedures
• Ability to work in a team atmosphere
• High school diploma or food safety training

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, obligations, and activities may change at any time with or without notice.

KW Property Management & Consulting is a drug-free workplace.