Applifecycle Systems Engineer - UCCE and UCM

Applifecycle Systems Engineer - UCCE and UCM

Location: RTP, NC / Austin, TX / San Jose, CA

Duration: Fulltime

Job Description:

Skills Desired:

• Designing, Managing Cisco Unified Contact Center Enterprise technologies (UCCE), Cisco Customer Voice Portal (CVP), Cisco IP/IVR, Cisco CTIOS, Cisco Finesse, CUIC.
• Good Understanding and work Experience in third party products like, Appspace, eGain, Avaloque, Calabrio, Acqueon.
• Must have hands on experience in VXML gateways, VVBs, SIP proxy.
• Must have hands on experience with the following Cisco voice applications Cisco Unified Communications Manager (CUCM), Cisco Unity Connection Voicemail, Cisco Presence, Expressway MRA solution, Redsky.
• Experience with routine system administration tasks such as OS and application patches, upgrades and backups of the voice environment.
• Information Technology Infrastructure Library (ITIL) framework, with focus on Availability management, Release management, and Change Management
• Process Improvement identification/execution (e.g., optimization, proactive, Automation, innovation)

Roles & Responsibilities:

• CCIE Certification, Monitoring, event management and tuning, event correlation, automated and augmented incident recovery, user experience monitoring, etc. Call Manager experience.