Product Delivery Manager - AI Foundations

Job Description

Are you ready to lead at the intersection of artificial intelligence and product delivery — helping one of the world's most influential financial institutions bring next-generation agentic solutions to life? This is your opportunity to make a lasting impact by shaping how AI-powered products are designed, built, and deployed across Consumer and Community Banking.

As a Product Delivery Manager - AI Foundations at JPMorganChase within the Consumer and Community Banking AI Foundations organization, you will play a pivotal role in enabling teams to deliver agentic products, platforms, and services safely, securely, and at scale. You will drive end-to-end delivery processes, manage cross-functional dependencies, and serve as a key connector between technology, product, and business stakeholders. Your work will directly influence how AI capabilities are operationalized across the firm, helping teams move faster and smarter while maintaining the highest standards of risk and compliance.

Job responsibilities

• Lead end-to-end product delivery processes — including intake, dependency management, release management, product operationalization, and delivery feasibility decision-making — while identifying and escalating opportunities to improve efficiency and functional coordination
• Drive change management activities across functional partners, ensuring alignment and adherence to the firm's risk, controls, compliance, and regulatory requirements
• Manage timelines, track dependencies, and proactively address blockers to keep delivery on track while ensuring adequate resourcing across workstreams
• Partner with cross-functional stakeholders to align on delivery priorities, communicate progress, and resolve impediments that impact product outcomes
• Contribute to the development and continuous improvement of product delivery lifecycle (PDLC) and software delivery lifecycle (SDLC) frameworks tailored to agentic AI solutions
• Monitor and report on product performance metrics, surfacing insights that inform delivery decisions and drive operational improvements
• Support the operationalization of AI products and platforms, ensuring readiness for deployment across Consumer and Community Banking teams
• Collaborate with technology, design, data, and business teams to ensure cohesive delivery strategies that balance speed, quality, and risk

Required qualifications, capabilities, and skills

• Formal training or certification on product engineering concepts and 5+ years applied experience
• Demonstrated ability to execute operational management and change readiness activities in a complex, matrixed organization
• Strong understanding of product delivery principles with a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, including deployment processes and strategies
• Experience driving organizational transformation aligned to how teams work within product and software delivery lifecycle frameworks
• Ability to manage multiple concurrent workstreams, prioritize effectively, and communicate clearly with both technical and non-technical stakeholders
• Strong analytical and problem-solving skills with the ability to translate ambiguous challenges into structured delivery plans

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development lifecycle, design thinking, and data analytics
• Experience with agentic AI operations within product and software delivery lifecycle frameworks
• Familiarity with AI/ML product delivery, including the unique risk, compliance, and operationalization considerations associated with deploying AI at scale
• Experience working within financial services or other highly regulated industries
• Knowledge of agile delivery methodologies and tooling used to manage large-scale product programs

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.