Transit Ambassador

Salary Information Step 1: $31.89/hourly to Step 5: $39.17/hourly (BPOA Hourly) Note: All external candidates will start at Step 1. Reports To Supervisor of Crisis Intervention & Outreach Programs Current Assignment Are you ready to contribute to a purpose-driven role focused on public service, accountability, and community engagement? Join the SF Bay Area Rapid Transit (BART) Police Department as a Transit Ambassador and play an essential role in supporting a safe and equitable transit system. The San Francisco Bay Area Rapid Transit District (BART) is looking for dynamic, personable, and dedicated individuals to join our team as Transit Ambassadors. This role is crucial to ensuring a safe, comfortable, and efficient travel experience for all BART patrons. Transit Ambassadors act as a visible, approachable presence across the system, providing assistance, fostering positive interactions, and supporting the overall safety and well-being of our passengers. As a Transit Ambassador, you will directly contribute to enhancing the public’s experience while traveling throughout the Bay Area’s busiest transit system. If you have a passion for public service, community engagement, and safety, this is an exciting opportunity to make an impact every day. The most qualified candidates for this position will have highly developed competencies in the following areas, which will be reinforced with related work experience and will be clearly articulated during the selection process: Customer Service Excellence : Act as a visible point of contact for passengers, providing information on schedules, fares, policies, and transit system operations. Assist with route navigation and address inquiries regarding BART services. Safety and Security Support : Help ensure the safety of passengers by monitoring station and platform activity, identifying potential hazards, and reporting suspicious or unsafe behavior to appropriate authorities. Public Education and Outreach : Engage with passengers to promote safe travel practices, BART services, and system updates. Offer educational materials and conduct outreach efforts to enhance the rider experience. Conflict Resolution : Address and de-escalate passenger concerns or complaints in a professional, calm, and customer-focused manner. Resolve issues quickly and effectively to maintain a positive environment for all riders. Collaboration with BART Police and Staff : Work closely with BART Police, station agents, and other BART personnel to ensure seamless operations and a coordinated response to incidents when necessary. Application & Selection Process The selection process for this position will be in accordance with the applicable collective bargaining agreement and may include one or more of the following: a skills or performance demonstration, written examination, and/or panel or individual interview. All applications will be reviewed by the Talent Acquisition Division to determine whether applicants meet the established Minimum Qualifications (MQs). Applicants who meet the MQs may be referred to the hiring department for further evaluation as part of the selection process. Unsuccessful applicants may re‑apply online for a listing of open positions. Phase 1: Pre‑Screening Background Questionnaire Applicants that successfully clear the pre‑screening background questionnaire will be eligible to move forward in the selection process. Phase 2: Minimum Qualifications A review of each applicant’s employment application to verify possession of the minimum qualifications. Phase 3: Additional screening criteria Mandatory screening beyond the minimum qualifications may be used to identify the most competitive candidates and determine advancement to the next stage of the selection process. Such criteria may include security, public safety and/or law enforcement experience. Phase 4: E‑Skills Assessment Phase 5: Personal History Statement (PHS) Evaluation #J-18808-Ljbffr San Francisco Bay Area Rapid Transit District (BART)