Practice Innovation and LegalServer Manager

Practice Innovation And Legalserver Manager

Atlanta Legal Aid Society (Legal Aid) seeks a Practice Innovation and LegalServer Manager. Founded in 1924, our non-profit law firm represents low-income people in a variety of civil legal matters, including family, housing, consumer, public benefits, education, and health law in a five-county service area (Clayton, Cobb, DeKalb, Fulton, and Gwinnett). Legal Aid employs more than 140 staff and operates five offices and numerous units, programs, and projects throughout its service area. Our clients and their legal issues are diverse and numerous.

Reporting to the Director of Information Technology, the Practice Innovation and LegalServer Manager plays a critical role in leveraging technology to enhance Legal Aid's operations and service delivery. The Practice Innovation and LegalServer Manager serves as the primary administrator for Legal Aid's LegalServer case management system and works closely with leadership, IT staff, and program managing attorneys to identify and implement technology solutions that improve staff workflows, data collection, reporting, and client service. The position also leads technology-related grant initiatives, and supervises staff. The position is based out of our downtown Atlanta office. Occasional travel outside the Atlanta metropolitan area may be required.

Responsibilities:

• LegalServer Management:
• Serve as the primary administrator for Legal Aid's LegalServer case management system, including its ongoing design, configuration, and maintenance.
• Facilitate the implementation and ongoing oversight of LegalServer to ensure proper client data collection and that the system is responsive to staff workflow needs.
• Review and test new LegalServer features. Respond promptly to staff questions and troubleshoot LegalServer issues.
• Develop LegalServer training materials and provide training to staff.
• Create and maintain LegalServer reports to support programmatic data analysis, management needs, and grant reporting.
• Collect and compile data for Legal Services Corporation compliance reporting and Legal Aid annual reports.
• Technology Innovation and Project Management:
• Investigate, develop, maintain, and train staff on technology tools that support Legal Aid's programs, including electronic signature, learning management, and other technology platforms.
• Work with executive leadership and the management team to identify opportunities to improve program performance through technology.
• Collaborate with managing attorneys to identify and develop technology solutions for special projects, including intake and other service-delivery initiatives.
• Research and initiate program-wide technology grant opportunities, including Technology Initiative Grants.
• Serve as project manager for technology grants, including:
• Writing grant proposals and reports.
• Identifying and managing contractors.
• Managing grant budgets.
• Overseeing project milestones and deliverables.
• Technology Tools and Program Support:
• Support the effective use, administration, and continuous improvement of technology tools that serve Legal Aid staff, clients, and programs.
• Work with internal teams and external partners, including the Georgia Legal Services Program, to help maintain and improve digital resources, systems, and technology-supported services.
• Monitor the effectiveness and use of assigned technology tools and recommend improvements as appropriate.
• Provide oversight, coordination, and support for technology-related projects and responsibilities assigned to the position.
• Supervise and collaborate with assigned staff whose work supports technology administration, data quality, outreach, or related program functions.
• Serve as a senior member of the IT team and work across departments to help ensure technology continues to meet the operational and service-delivery needs of Legal Aid.
• Other duties as assigned.

Qualifications:

• Excellent written and oral communication skills.
• Strong organizational skills and attention to detail.
• Self-motivated, with the ability to establish priorities and manage multiple tasks effectively with minimal supervision.
• Strong interpersonal skills and the ability to work effectively as part of a mission-driven team.
• Excellent proficiency with office productivity tools, including Google Workspace.
• Strong problem-solving and analytical skills.
• Ability to collaborate effectively with technical and non-technical staff, managing attorneys and managers, and organizational leadership.

Education and Experience:

• Bachelor's degree required.
• Technology project management experience required.
• Demonstrated experience researching, implementing, and training others to use technology.
• Experience researching and initiating technology grants is strongly preferred.
• Experience in a Legal Aid non-profit organization is strongly preferred.
• Experience with LegalServer preferred.

Salary and Benefits:

• This position offers a salary of $75,000 but may vary (up or down) depending on work experience. Salaries are reviewed annually and may be adjusted based on available funding.
• Generous fringe benefits, including 16 paid holidays in 2026, 6 weeks of paid time off (accruing at 2.5 days per month), and 6 weeks of parental leave (12 weeks after one year).
• Individual health insurance, including optional dental and vision coverage, with partial payment for dependent health insurance.
• Life, long-term, and short-term disability insurance.
• Salary reduction option for a flexible spending account.
• Educational loan reimbursement up to $600 per month (after a set off of other loan reimbursement amounts).
• Voluntary tax-sheltered annuity with a 3% match.
• This position may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education.
• A hybrid work schedule that allows staff to work 2 days remotely, subject to management approval.

Application Requirements:

Submit a letter of interest, resume, writing sample, official college transcript (a copy is acceptable pending your order of an official transcript), and the names, phone numbers, and email addresses of three professional references (preferably individuals who have supervised or managed your work), with a brief statement describing each reference's connection to the applicant, as one (1) PDF using our online application system at Atlantalegalaid.org/jobs. Only applications containing all requested documents will be considered for an interview. Your application will be acknowledged. No phone calls, please. For technical difficulties submitting your application, please email View email address on click.appcast.io.

Atlanta Legal Aid Society considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, or any other legally protected status.

Atlanta Legal Aid Society