Hotel Front Desk Agent (Experience)

Job Description

Job Description

Job Summary:
We are looking for a Front Desk Associate to become part of our team at Wyndham Indianapolis West. As the Front Desk Associate, you will act as the initial point of contact for our guests, delivering outstanding customer service and maintaining a welcoming environment. This role demands excellent communication skills, meticulous attention to detail, and the ability to efficiently manage various tasks.

• Welcome guests warmly upon arrival and provide a hospitable greeting.
• Efficiently and accurately handle guest check-ins and check-outs.
• Manage reservations and address inquiries through phone, email, and in-person interactions.
• Offer details about hotel amenities, services, and local attractions to guests.
• Quickly address guest concerns and resolve issues to ensure their satisfaction.
• Keep the front desk area organized and clean at all times.
• Process payments and adhere to cash handling procedures.
• Collaborate with other hotel departments to enhance the guest experience.
• Assist with administrative duties as required.

Qualifications:

• High school diploma or equivalent; additional experience in hospitality is a bonus.
• Previous experience in a customer service position, preferably within the hospitality industry.
• Exceptional interpersonal and communication skills.
• Proficiency in computer systems and hotel management software.
• Ability to work flexible hours, including weekends and holidays.
• Positive attitude and a genuine commitment to providing exceptional service.

Schedule:
• Second shift hours: 3 PM to 11 PM.

Join our team at Wyndham Indianapolis West and contribute to crafting memorable experiences for our guests!