Treatment Coordinator

Center for Oral Maxillofacial Surgery and Dental Implants
Website: Center for Oral Maxillofacial Surgery and Dental Implants

Treatment Coordinator

Full Time | West Office: 7007 Old Sauk Road Madison, WI 53717, East Office: 5302 Buttonwood Drive Madison, WI 53718| This is an in-office position.

We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required. Previous medical and/or dental billing experience is required.

The role of the Treatment Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.

The main focus for the Treatment Coordinators is ensuring that each patient visit is a well-executed appointment, where the patient arrives with full understanding of the process, proceeds smoothly through their interactions with the team and leaves prepared for payment and follow-up steps. The expectation is to provide an ideal patient experience, which begins when the patient calls for an appointment.

As a Treatment Coordinator, this position is responsible for assisting the patients with their financial treatment plans. Researching their insurance plans and providing them with accurate estimates prior to their appointments or at time of consultation.

Role and Responsibilities

• Have awareness of the days schedule and make sure amounts are collected prior to the appointments or communicated to the front office team of what needs to be collected after the appointment
• Communicate with the appointed patients on what their insurance coverage is and provide them with a written estimate prior to their appointment.
• Meet with patients after consultations to go over the treatment plan and the insurances. Provide them with a written estimate for services within 24-48 hours after consult.
• Schedule follow-up appointments as necessary.
• Appointing patients according to the priorities identified in the scheduling templates
• Analyze, calculate and prepare pre-treatment estimates and financial letters.
• Post Charges, payments, and denials. Enter patient demographics.
• Process Medicaid HMO claims and pre-authorizations for MA.
• File insurance claims for the HMO's.
• Provide customer service for those calling into the billing line.
• All other duties as assigned
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned.

Education and Experience

• Highschool diploma or equivalent required.
• One year of customer service experience required.
• Medical or dental experience required.

Skills and Abilities

• Understanding of dental terminology.
• Understanding of medical/dental deductibles/co-insurance processes
• Friendly, inviting, and professional personality and presence.
• Basic office skills such as typing and filing.
• Good organizational and multitasking skills.
• Attention to detail.
• Leadership and problem-solving skills.
• Effective communication skills.
• Ability to work cross functionally with other team members.

What We Offer

We value stability and growth. Our comprehensive total rewards package includes built-in retention incentives to recognize your on-going dedication to our practice.

• Competitive Pay, Bonus potential, and Annual Merit Reviews
• Paid Time Off
• 401k Plan w/Company Match
• Health Savings Account (HSA) with HDHP health plans
• Medical (including Virtual Care), Dental and Vision Coverage
• Basic and Supplemental Life Insurance
• Short & Long-Term Disability
• Employee Assistance Program
• BLS/CPR Certification
• Career Path Advancement to Clinical or Management positions
• National Discount and Rewards Marketplace

Paradigm Oral Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status.

E-Verify Participation Notice:
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the appropriate federal agency before taking any action against you, including terminating your employment.

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