Service Manager

Service Manager Compensation based on experience. $80,000 - $90,000 per year | Madison, WI | On‑Site | Permanent We are a large trucking company with multiple locations. Each branch has a service center, parts center and fleet to manage. Job Details We are seeking a dynamic and experienced Service Manager to join our team at our trucking company. This is an exciting opportunity for a driven individual who is ready to lead a team and manage the operations of our service center. As the Service Manager, you will be the cornerstone of our commitment to delivering exceptional customer service, ensuring efficient operations, and maintaining inventory and logistics management. You will be responsible for leading your team to achieve operational excellence and drive the success of our business. Responsibilities Oversee daily operations of the service center, ensuring efficient and effective service delivery. Lead, coach, and develop a team of service professionals to deliver exceptional customer service. Manage and optimize inventory levels, ensuring accurate record-keeping and minimizing stock discrepancies. Implement and manage logistics processes, coordinating with suppliers and transport companies to ensure timely delivery of goods. Drive continuous improvement initiatives in all areas of service center operations. Develop and maintain strong relationships with customers, addressing and resolving any issues or complaints promptly and professionally. Collaborate with senior management to set operational goals and objectives, and develop strategies to achieve these. Ensure compliance with health and safety regulations and company policies. Qualifications A minimum of 5 years’ experience in a service center environment, with a strong focus on operations management, team leadership, customer service, inventory management, and logistics management. Proven track record of leading and developing high‑performing teams. Excellent customer service skills, with the ability to build strong relationships with customers. Strong inventory management skills, with the ability to accurately track and manage stock levels. Solid understanding of logistics management, with experience coordinating with suppliers and transport companies. Exceptional problem‑solving skills, with the ability to effectively resolve issues and drive continuous improvement. Excellent communication and interpersonal skills, with the ability to effectively communicate with team members, customers, and senior management. Strong organizational and time management skills, with the ability to effectively manage multiple tasks and priorities. Proficiency in using computer software, including inventory management and logistics software. A bachelor’s degree in business management, operations management, or a related field is preferred. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. #J-18808-Ljbffr