Family Service Advisor

We are looking for a compassionate Family Service Advisor to support individuals and families through important cemetery and mortuary planning decisions. This contract position with the potential to become permanent combines attentive customer service, administrative coordination, and consultative guidance in a setting where empathy, professionalism, and discretion are essential. The person in this role will work closely with families before services are needed and during times of immediate need, helping ensure each interaction is handled with care, accuracy, and respect.Responsibilities:• Guide families through cemetery and mortuary planning options, offering thoughtful recommendations based on their needs and preferences.• Respond to phone calls and in-person inquiries with clear information, professionalism, and a high level of compassion.• Partner with internal teams to prepare for appointments involving at-need arrangements and ensure all supporting details are organized in advance.• Review contracts, records, and related documents to confirm accurate information and support family service planning.• Assist with memorial marker selection and planning while maintaining attention to detail and client expectations.• Conduct aftercare outreach to provide continued support and help families address follow-up questions or service needs.• Enter and maintain service, inquiry, and lead information in company systems with accuracy and timely follow-through.• Participate in a structured service and sales process that emphasizes customer care while helping inquiries progress to completion.• Support weekend coverage through a rotating schedule and contribute to additional service-related tasks as needed.