Service Advisor- Rocky Mount Toyota

Job Description

Job Description

Description:

The Service Advisor plays a key role in driving customer satisfaction and service department revenue by effectively identifying vehicle service needs and presenting maintenance and repair solutions. This dynamic, customer-facing position combines technical insight with sales acumen , guiding customers through service options and building trust through clear communication and expert recommendations . Ideal for individuals with strong interpersonal and persuasive skills , this role offers significant earning potential and career advancement within CMA’s dealership network.

About CMA

CMA is an ESOP (Employee-Owned) company with a people-first culture. We offer career growth and development, a strong reputation and stability, community involvement, competitive compensation and benefits, and a healthy work-life balance. As an ESOP company, we share ownership with our employees -motivated by a shared purpose and a deeper level of commitment. This shared ownership inspires an uncommon level of care that sets us apart, Owners Just Care More .

We Value Diversity

CMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

What We Offer:

• Competitive hourly wage and performance incentives.
• Paid training and certification opportunities.
• Career advancement pathways within CMA.
• Health, dental, and vision insurance.
• Employee Stock Ownership Plan (ESOP)
• 401(k) with company match.
• Employee discounts on vehicles, parts, and services.

Requirements:

Key Responsibilities:

• Greet customers promptly and professionally upon arrival.
• Accurately document customer concerns and vehicle symptoms.
• Provide clear explanations of recommended services and associated costs.
• Coordinate with technicians to ensure timely completion of express services.
• Maintain communication with customers throughout the service process.
• Review and finalize service orders, ensuring accuracy and customer satisfaction.
• Promote additional services based on vehicle needs and maintenance schedules.
• Ensure cleanliness and organization of the express service lane.
• Uphold CMA’s standards for customer service and integrity.

Qualifications:

• 1-2 years of experience as an Express Service Advisor or in a similar customer-facing role within automotive service, retail sales, or hospitality, with a track record of meeting performance goals and upselling services.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic understanding of automotive systems and maintenance services.
• Proficiency with dealership management systems (DMS) and scheduling tools.
• Valid driver’s license and clean driving record.

Certificates, Licenses, Registrations:

• Valid Driver's License

Drug and Alcohol Policy

CMA is a drug and alcohol-free workplace. We are committed to maintaining a safe and healthy environment for all employees

Pre-Employment Screening Notice

Employment at Carter Myers Automotive is contingent upon successful completion of a background check and drug screening.

J oin our team and be a part of a dynamic work environment where you can grow and develop your skills! We look forward to receiving your application.