Temporary Case Manager

Job Description

Job Description

Temporary Case Manager:

The Housing Opportunities Commission of Montgomery County (HOC) was established in 1974 to better respond to the County’s need for affordable housing. HOC is authorized to acquire, own, lease, and operate housing; provide for the construction or renovation of housing; obtain financial assistance from any public or private source to assist its housing activities; and arrange for social services, resident services, and daycare.

HOC’s Resident Services Department strives to enhance the lives of HOC customers by coordinating and implementing a vast array of high-quality programs, services, and resources. Through collaborative partnerships with Montgomery County, the federal government, and various community-based organizations, Resident Services is able to offer comprehensive service coordination, impactful resident programs, and robust supportive housing services to individuals and families who reside in HOC owned-managed properties or receive HOC housing subsidies, as well as applicants on HOC’s waitlist.

Job Description:

This position will provide intensive trauma informed case management services to approximately 30 households who are county referred homeless/disabled individuals/families. Case management will provide linkages with available community resources for furnishing, moving costs, security deposits, application fees, etc. Will assist participants with lease arrangements and requirements for lease compliance; perform general unit inspections and develop a service plan based on an initial and periodic needs assessment. Liaison with local landlords and County government service providers. Data driven metrics supported by case management productivity and required HUD Homeless Management Information System (HMIS) input. Serves as a team member of the Supportive Housing Program and works cooperatively in meeting the unit’s goals. This position requires traveling to the client’s homes to conduct home visits. Other duties assigned.

Contacts are employees within and outside the organization, which includes individuals such as landlords, property owners, and social service agencies. The employee uses highly developed communication skills in presenting ideas, problem solving, and crisis intervention. The work environment is the normal office setting and field work in and around client homes and community spaces. Exposure to aggressive or abusive behavior of clients may be encountered.

The employee's work has a direct bearing on the effectiveness of the housing program and the quality of services provided to clients.

Job Duties :

Case Management

• Meet with each client a minimum of two times per month, preferably in the clients home.
• Assist clients with annual income recertification per HUD guidelines.
• Work with clients to develop achievable goals and goal plans.
• Make referrals based on client assessments and needs.
• Write case notes within 48 hours of contact in HMIS.
• Track performance data for regular unit reports.
• Participate in weekly clinical supervision with a supervisor.
• Participate in weekly team meetings.
• Participate in new referral intake process.
• Attend and participate in related trainings.
• Prepare client files for successful audits.

Minimum Qualifications

Experience:

• At least 3 years’ experience in case management with low-income, culturally diverse adults,

• At least 1 year of experience working with adults who are homeless

• At least 1 year of experience working with adults with mental health disabilities

• At least 1 year of experience in the residential leasing or property management industry.

Education:

• Bachelor’s degree from an accredited college or university in Social Work, Counseling or related field. Masters preferred.

Knowledge, Skills, and Abilities:

• Interviewing and counseling skills.

• Interviewing and counseling skills.

• Possess excellent oral and written communication skills

• Ability to relate well to people of diverse backgrounds and cultures.

• Familiarity with aging process, elder services, and disability services.

• Working knowledge of local community resources

• Familiarity with eligibility and procedures for federal and state entitlement programs.

• Knowledge of or the ability to acquire knowledge of subsidized housing program guidelines and Federal, State and local landlord/tenant laws.

• Ability to work independently, meet deadlines and exercise good judgement

• Foreign language ability desirable, Spanish preferred.

• Valid driver’s license, good driving record and own transportation is required.

• Ability to use computer software (Google Suites, Excel).

• Ability to walk up and down stairs.

*S alary determined by departmental budget - Offer commensurate with experience .*

HOC is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. HOC promotes a drug-free workplace.

HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment. Selected applicants will be required to submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol test results.