Director of Account Management

Director of Account ManagementSalary Range $110,000.00 - $130,000.00 Salary Position Type Full Time Travel Percentage Up to 50%DescriptionDirector of Account ManagementCompany SummaryLCPtracker, Inc. is a cloud-based software (SaaS) provider specializing in labor compliance for public works construction projects. LCPtracker has offices in New Braunfels, TX, Orange CA, and Fenton, MI, and helps government agencies and prime contractors meet Davis-Bacon/prevailing wage compliance requirements on projects backed by federal, state, and/or local funding. Thousands of clients and over 100,000 contractors use LCPtracker for their certified payroll and construction site compliance needs.LCPtracker has been recognized year after year since 2017 as one of the "Best Places to Work" in Orange County by the Orange County Register. In 2026, LCPtracker was also named a Top Workplace in San Antonio, marking the company's first workplace recognition in the region.Position SummaryWe are seeking a strategic and customer-focused Director of Account Management to lead the Account Management function and drive long-term client satisfaction, retention, and growth. This role is responsible for setting account management strategy, developing the team, overseeing key customer relationships, and driving renewals and expansion across the client portfolio. The ideal candidate is an experienced SaaS leader who combines strong business judgment, operational discipline, and a passion for delivering measurable value to clients.Primary Duties and ResponsibilitiesSet the vision and strategy for the Account Management function in alignment with company growth and retention goals.Lead, coach, and develop the Account Management team, establishing clear expectations, performance standards, and career development plans.Own retention and expansion performance across the client portfolio, including renewals, upsells, and cross-sell opportunities.Build executive-level relationships with key stakeholders and decision-makers at strategic client organizations.Establish account segmentation, coverage models, and proactive risk-management practices to improve customer health and prevent churn.Partner with Sales, Product, Customer Success, Marketing, Support, and Finance to align customer needs with company priorities and solutions.Develop forecasts and executive reporting for ARR, NRR, churn, expansion, customer engagement, and other account performance metrics.Standardize best practices for account planning, QBRs, renewals, customer communication, and executive sponsorship.Serve as the senior escalation point for complex customer issues, commercial discussions, and high-impact account risks.Core CompetenciesDemonstrated success leading an account management function or a high-performing team in a B2B SaaS environment.Ability to develop account segmentation, coverage, and customer lifecycle strategies at scale.Strong financial and analytical skills, including forecasting, reporting, revenue planning, and portfolio performance management.Deep understanding of SaaS metrics, including ARR, NRR, gross retention, expansion, CAC, LTV, and churn.Experience translating customer and market insights into actionable business and product recommendations.Ability to lead cross-functional initiatives and influence senior leaders and internal stakeholders.Extensive experience with contract renewals, pricing strategy, negotiations, and procurement processes.Experience building customer advocacy, reference, and case study programs.Proficiency with CRM and customer success platforms such as Salesforce, Vitally, Gainsight, Totango, or ChurnZero.Strong executive presence and experience leading QBRs, strategic account reviews, and executive-level presentations.Proven ability to lead organizational change and drive adoption of new tools, processes, and performance standards.Experience supporting enterprise, public-sector, international, or multi-stakeholder accounts is preferred.Familiarity with compliance and data privacy requirements, including GDPR and SOC 2.Strong strategic planning, prioritization, and project management skills.Proven success hiring, mentoring, and developing account management leaders and individual contributors.Work EnvironmentThis position performs its duties from the Fenton, MI office. The role operates in a professional office environment and routinely uses standard office equipment such as computers, phones, mobile devices, and related technology.Physical RequirementsWhile performing the functions of this job, the employee is regularly required to sit; frequently required to talk and hear, use hands and fingers to type, scroll and use computer equipment. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer and multiple screens; extensive reading; visual inspection of text/data in both print and electronic forms.Position Type and Expected Hours of WorkThis is a full-time exempt position. Days and hours worked are dependent on business needs and workload. General availability during regular business hours, Monday through Friday, is expected. Based on the candidate and/or position, a hybrid work arrangement may be considered; however, a minimum of three (3) or more days per week in the office is required to support executive collaboration, leadership presence, and cross-functional engagement. Some flexibility is allowed. Occasional evening and weekend work may be required as job duties demand.TravelThere is moderate travel requirement for this position to visit clients, remote office(s), attend conferences/industry events, etc. Attendance at our corporate Staff Retreat is required. This event is a 2-3-day retreat. Attendance at our annual User Conference as assigned.Salary RangeThe salary range is $110,000-$130,000 annually, plus variable compensation. Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.BenefitsAlong with competitive pay, as a full-time LCPtracker employee, you are eligible for the following benefits:Paid Time Off10 Paid HolidaysPhantom Stock401k Plan with up to 4% company matchMedical Benefits (Health, Vision and Dental)Life Insurance (company paid)Long-Term Disability and Short-Term Disability (company paid)Employee discounts and perks programQualificationsEducation and ExperienceBachelor's degree in Business, Marketing, or a related field, or equivalent relevant experience.7+ years of experience in account management, customer success, or client services, including at least 3 years in a leadership role.Leadership experience in a SaaS or subscription-based business model.Proven track record of improving retention, growing revenue, and scaling customer account programs.Strong executive communication, negotiation, relationship-building, and decision-making skills.Proficiency with CRM, forecasting, and account management tools such as Salesforce, Gainsight, or HubSpot.