VP Sales and Service

job summary:
Growing manufacturer in the Maumee area is seeking a VP of Sales and Service to add to their team. This position is a great next professional step for a manager or director seeking an opportunity for professional growth! The VP is responsible for the strategic leadership, operational performance and financial success of the company's customer support and field service/parts sales functions. The ideal candidate will have a Bachelor's degree in engineering or similar and at least 10 years of leadership experience in a manufacturing environment. At least 5 years of leadership experience managing field service, aftermarket and sales required. Knowledge of industrial automation systems required. Will relocate for the right candidate!

All candidates must be legally authorized to work in the U.S. without sponsorship now or in the future.

 
location: Maumee, Ohio
job type: Permanent
salary: $150,000 - 175,000 per year
work hours: 8am to 4pm
education: Bachelors

responsibilities:

• Develop and execute a comprehensive service and aftermarket growth strategy to increase recurring revenue and profitability.
• Direct and lead a team of 15 field service technicians alongside technical support, spare parts, and service engineering personnel.
• Drive aftermarket sales growth with existing accounts by expanding maintenance agreements, audit contracts, and similar recurring annual programs.
• Establish service business objectives, key performance indicators (KPIs), and operational performance metrics.
• Expand offerings in spare parts, retrofits, modernization projects, training, and remote support services.
• Manage annual service department budgets, monitor financial performance, and maximize gross margins.
• Act as the executive point of contact for key customers and lead customer satisfaction and issue resolution efforts.
• Recruit, coach, and retain top service personnel while building leadership capabilities within the organization.
• Improve service delivery, scheduling efficiency, resource utilization, and operational workflows.
• Partner with cross-functional teams to improve equipment reliability and ensure compliance with safety regulations and standards.

Requirements:

• Bachelor's degree in Engineering, Business, or Operations Management.
• 10+ years of progressive leadership in industrial automation, packaging, or custom machinery.
• 5+ years managing service, aftermarket, technical support, or field service teams.
• Proven experience managing departmental budgets and overall financial performance.
• Track record of executing service strategies that boost revenue and customer satisfaction.
• Deep knowledge of industrial automation, robotics, PLCs, controls, and manufacturing.
• strong leadership, communication, negotiation, and account management skills.
• Willingness and ability to travel domestically (about 15%) as needed.
• Preferred experience with custom automation, FANUC robotics, and PLC-controlled systems.
• Preferred background directly leading service-focused organizations.
• Excellent benefits including medical, 401K with company match, PTO and more!

qualifications:

• Experience level: Manager
• Minimum 8 years of experience
• Education: Bachelors (required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.




Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).




This posting is open for thirty (30) days.