Quality Associate I

Come join the Quality team and be a driving force in ensuring procedures that are tied to compliance and governmental regulations. As a Quality Associate I within JPMorganChase, you will play a pivotal role in maintaining the high standards of our internal Know Your Customer (KYC) processes. Your expertise in quality control will be crucial in conducting thorough reviews, ensuring adherence to our operating procedures, and identifying areas for improvement. Leveraging your advanced computer literacy and proficiency in artificial intelligence, you will analyze quality results, pinpoint root causes, and propose innovative solutions. Your strategic thinking skills will be key in understanding the broader implications of quality issues and in driving change within the department. With your advanced skills in coaching and team building, you will guide others in their work activities, fostering a collaborative environment that values diversity and inclusivity. Your role will have a significant impact on our short-term departmental goals, contributing to the overall quality and accuracy of our KYC standards. Job responsibilities * Conduct comprehensive quality control reviews of Know Your Customer (KYC) records, ensuring adherence to Global KYC and Quality Assurance Standards * Utilize advanced computer literacy skills to analyze data integrity and reliability, challenging assumptions where necessary * Proactively identify potential issues, risks, and trends in the QA testing process, using strategic thinking to initiate solutions * Perform root cause analysis on identified deficiencies, leveraging your proficiency in artificial intelligence to propose improvements to business processes * Communicate results of quality reviews to stakeholders, tracking and monitoring corrections to critical defects * Foster a collaborative team environment and promote effective communication to enhance team performance and achieve shared objectives. Required qualifications, capabilities, and skills * Demonstrated expertise in quality control processes, with a strong focus on Know Your Customer standards, evidenced by practical application and results-driven performance for a minimum of 3 years. * Advanced proficiency in using computer systems and related technology for data analysis and problem-solving * Demonstrated ability to identify and analyze root causes of quality issues, with a track record of proposing and implementing effective solutions * Proficient in artificial intelligence, with practical experience in applying AI techniques to improve business processes and outcomes * Ability to articulate findings, provide guidance, and foster a collaborative environment that promotes continuous learning. Preferred qualifications, capabilities, and skills * Demonstrated knowledge of Webstats, alternative Quality Assurance systems, Chase Answers, Card System (C3), and Customer Assist (CA) to support quality monitoring, reporting, and customer service processes. * Ability to apply strategic thinking for identifying process improvement opportunities and implementing solutions, with a growing understanding of regulatory guidelines. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs [ for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.