Director of Operations

Chick-fil-A Leader OpportunityWe are looking for an experienced Chick-fil-A leader ready to take ownership at a higher level.The Director of Operations is one of the highest-level leaders in the restaurant and reports directly to the General Manager. This leader owns the strength and consistency of daily operations, develops the leaders responsible for executing them, and helps turn organizational priorities into measurable results.This is not a position built around personally running great shifts. It is built around creating an operation that performs at a high level because the people, systems, standards, and accountability are strong.3+ years of Chick-fil-A experience required.Full-time, in person, with flexibility to lead across days, evenings, and Saturdays based on business needs.How We RunDefined ownership: Every leader knows what they own, what the standard is, and how success is measured.Numbers matter: We regularly review operational and financial performance and use it to make decisions.Honest accountability: We coach first, address problems directly, and follow through.A seat at the table: Directors help identify priorities and build solutions, not simply carry out instructions.Development on purpose: Building stronger leaders is part of the job.Systems over heroics: We build solutions that continue working when we are not standing there.What You'll OwnLead day-to-day execution across Front of House and Back of HouseDrive Chick-fil-A standards for speed, accuracy, hospitality, quality, cleanliness, and food safetyLead, coach, and hold the restaurant leadership team accountableOwn labor and productivity while protecting the guest experienceUse operational results to identify problems and build sustainable solutionsStrengthen systems so execution remains consistent across shifts and daypartsDevelop leadership depth so the restaurant does not depend on any one person to succeedIdentify and prepare high-potential leaders for greater responsibilityPartner with the General Manager to set priorities and move the business forwardHelp ensure the operation remains strong when the General Manager is not in the buildingSuccess in this role will be reflected in operational performance, financial stewardship, leadership development, team retention, and the consistency of the restaurant as a whole.Who Thrives HereYou may be a strong fit if:You have progressed through meaningful leadership responsibility within Chick-fil-AYou can read the business, not just the shiftYou look for the cause of a problem instead of repeatedly fixing the symptomYou can hold a high standard while still caring deeply about peopleYou know when someone needs encouragement, coaching, or accountabilityYou are comfortable making decisions and owning the outcomeYou are hungry to grow and humble enough to be coachedYou are secure enough to develop leaders who may eventually become capable of doing your jobYou would rather build a system that outlasts you than be the hero of one difficult shiftMinimum Qualifications3+ years of Chick-fil-A experience requiredProven leadership experience within Chick-fil-AStrong understanding of Chick-fil-A operations and standardsDemonstrated ability to lead and develop othersExperience owning measurable operational resultsStrong communication, problem-solving, and follow-throughFlexible availability based on business needs, including SaturdaysDirector-level experience is preferred, but title alone will not determine fit.We care about what you've owned, who you've developed, what you've built, and the results you've produced.Where This GoesWe are a growing two-restaurant Chick-fil-A organization, and we believe responsibility should grow when capability grows.This position is for someone who wants meaningful influence over the business today and the opportunity to earn greater responsibility as the organization grows.Build leaders. Build systems. Deliver results. Create capacity for more responsibility.Prove you can build here, and there is more to build.CompensationCompensation is negotiable based on Chick-fil-A experience, leadership background, demonstrated results, availability, and level of responsibility.The StandardWe are not looking for someone who can run a great shift.We are looking for someone who can build a great operation.If that is the career you've been building inside Chick-fil-A, apply and come ready to talk about the leaders you've developed, the systems you've built, and the results you've driven.Work ScheduleWeekend availabilityDay shiftNight shift8 hour shiftBenefitsFlexible schedulePaid time offHealth insuranceDental insuranceVision insurance401(k) matchingEmployee discountPaid training