Senior Manager, Salesforce Technical Product Owner

Mitsubishi Power Americas, Inc., in Orlando, Florida,

is looking for a

Senior Manager. Salesforce Technical Product Owner.

Company Overview
At Mitsubishi Power, we're not just building better clean energy technologies; we're architecting a better future. Our team is boldly redefining power generation and energy storage to fast-track the world's energy transition. We operate as one team, pushing toward our vision of the future. At Mitsubishi Power, we value problem-solvers, prioritize collaboration, and support each other in an inclusive culture created through accountability and authenticity by demonstrating our core values of: Safety, Family, Innovative, Inclusive, Accountable & Courageous. Together, we're building the future we all aspire to – making net zero a reality.

Role Overview
We are seeking an experienced Product Owner dedicated for Field Service Management to lead the strategy, delivery, and continuous improvement of our Commercial & Service platforms, including service delivery, work execution, field operations and quality management.

This role will serve as the primary bridge between business stakeholders and technical teams, translating strategic objectives into actionable product capabilities while ensuring solutions deliver measurable business value.

The Product Owner will own the end-to-end product lifecycle, including roadmap development, backlog prioritization, and stakeholder alignment, ensuring successful delivery of integrated digital capabilities across commercial, service, and project operations.

Key Responsibilities
Lead configuration, development, and optimization of the application for

Case Management & Customer Support

Work order lifecycle (create > dispatch > complete)

Scheduling technician workflows & mobility

Service contracts, asset/service lifecycle

Quality & Warranty Management

Define and maintain the product vision, roadmap, and release strategy aligned to Kizuna program objectives and business outcomes

Ensure all Salesforce implementations adhere to organizational governance standards and security best practices

Participate in architecture review boards and technology steering committees

Maintain documentation of product decisions, requirements, and configuration standards

Collaborate with relevant teams to ensure compliance with data privacy regulations and organizational policies

Translate business strategy into product features, epics, and user stories. Ensure alignment with enterprise priorities such as customer experience, service efficiency, and outage/project execution

Own and prioritize the product backlog based on business value, ROI, and operational impact. Break down large initiatives into clear user stories with defined acceptance criteria. Lead Agile ceremonies (sprint planning, review, backlog refinement) to ensure delivery effectiveness

Act as the voice of the business, bridging stakeholder needs with technical implementation. Collaborate with cross-functional teams (Sales, Service, Operations, IT, Finance, Legal & Quality) to gather requirements and validate priorities. Provide ongoing communication on product status, risks, and delivery outcomes

Oversee product development across:

Service Cloud – Customer support and service operations

Field Service - Field operations and workforce management

Quality Management

Define and maintain the QMS product vision and roadmap

Align product priorities with

Regulatory requirements (ISO 9001, ISO 14001, FDA, etc.)

Business goals (quality improvement, audit readiness, risk reduction)

Partner with

FSM, Project Planning, Quality leadership (QA/QC heads), and Compliance & regulatory teams

IT / enterprise architecture

Drive process standardization, automation, and data integrity

Ensure solutions leverage application best practices and scalable architecture

Ensure clean data flows between native and non-native applications

Develop and maintain functional documentation, training materials, and end-user enablement for commercial teams

Manage ISV partner relationships and evaluate new tools against business needs

Lead & manage multimillion dollar Application Managed Service vendor contract for support & maintenance.

Requirements

Bachelor's degree in business, Computer Science, Information Systems, Engineering or related field

5–8+ years of experience in Product Owner, Product Manager, or similar role in enterprise systems (preferably experience with Salesforce CRM, FSL, FSM, and SAP ERP integration)

Deep hands-on expertise in Salesforce Service Cloud and Field Service

Experience managing Quality Management Systems. Align QMS capabilities to business and regulatory outcomes

Hands-on experience with Salesforce platform including:

Strong experience in:

Customer service operations, case management, or support systems

Field service or technician-based operations

SLA management, service metrics, customer experience KPIs

Experience managing:

Mobile workforce tools or scheduling systems

Demonstrated ability to:

Translating business requirements into ASML, Asset 360 features, and B2B Industrial Services Field Service Management

Prioritize backlog based on revenue impact and customer needs utilizing Jira, Azure DevOps or similar tools and framework

Strong understanding of Agile / Scrum methodologies. Proven experience managing product backlogs, roadmaps, and stakeholder alignment

Experience working with cross-functional teams in complex enterprise environments

Experience in Power generation, oil & gas, or heavy industrial industries with an emphasis on field service management background strongly preferred

Must be legally authorized to work in the United States on a permanent basis and must not require employer immigration sponsorship, now or in the future.

Travel up to 15%

Preferred / Nice to Have

Salesforce Administrator, Service Cloud or Field Service Management accreditation

Implementation project experience

Familiarity with turbine service contracting models (LTSA — Long-Term Service Agreements)

Experience in manufacturing, industrial services, or project-based revenue business models

Certified or Professional Scrum Product Owner (CSPO or (PSPO) or Project Management Professional Certification (PMP)

Experience working with enterprise AI platforms such as:

Microsoft Copilot / Copilot Studio / Azure OpenAI

Salesforce Agentforce (Einstein AI / GenAI capabilities)

SAP Joule (AI Co-pilot)

Bilingual English/Spanish a plus given Americas scope

Success Metrics / KPIs

Clear, actionable product backlog aligned to deliver program benefits:

Sales Expansion

Outage Margin Leakage

Internal Productivity

Drive efficient, high-quality service execution and customer experience

High stakeholder satisfaction

Operational Efficiency

Average response time

Mean time to repair (MTTR)

Service Quality

First-time fix rate (FTFR)

Repeat visit rat

Workforce Productivity & SLA Compliance

Technician utilization rate

Jobs completed per day

% SLA adherence (response + resolution targets)

Release delivery on schedule: Improve cycle time of new features by X

Why Should You Apply?

Excellent Benefits (Medical, Dental, Vision & 401K Matching).

Excellent development programs and advancement opportunities.

Tuition reimbursement and on-the-job training.

Paid vacation, sick time, and holidays.

Committed to quality products and services.

Great working environment and culture.

Employee Appreciation Programs and Event.

Mitsubishi Power is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally recognized protected basis under applicable law, are strongly encouraged to apply.

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