Director of People & Culture

Director of People & Culture

Shinola Hotel is seeking a Director of People & Culture to create timeless memories and quality experiences for guests and associates alike.

The world's first Shinola Hotel is Detroit's new living room. What started as a watch company has transformed into a luxury brand that creates a lasting impact on visitors and locals alike, with products and services uniquely their own. Born in Detroit, the Shinola team has an unwavering commitment to build upon the city's history and create thoughtfully designed spaces and experiences. Come join the team at Shinola Detroit and experience the artful hospitality this boutique hotel has to offer.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Job Overview

The purpose of this role is to design, align, and execute a People & Culture strategy that supports both the strategic and operational objectives of the business. The People & Culture Director leads all People & Culture (Human Resources) functions at the property, balancing compliance, culture, and performance while addressing both challenges and opportunities. This role serves as a strategic advisor to the Hotel Executive Committee on all people-related matters and partners closely with the General Manager, with functional alignment and guidance from the Regional Director of People & Culture.

The People & Culture Director is responsible for leading talent strategy, associate engagement, compliance, risk mitigation, and workforce planning while ensuring alignment with Sage Hospitality Group values, policies, brand standards, and applicable federal, state, and local regulations. This role proactively identifies opportunities for improvement and implements scalable solutions that elevate the associate experience and business outcomes.

Responsibilities

Talent Management

• Plan, develop, coordinate, and lead all People & Culture functions at the property to attract, develop, motivate, and retain associates in a compliant, inclusive, and performance-driven environment.
• Lead recruitment, interviewing, hiring, and onboarding strategies for hourly and leadership roles, ensuring alignment with Sage standards, brand expectations, and legal requirements.
• Oversee performance management practices, including completion of evaluations and facilitation of performance improvement plans in partnership with leaders.
• Ensure staffing models and workforce plans align with business needs, service standards, and financial objectives.

Training

• Assess organizational needs and plan, implement, and oversee training programs for hourly, supervisory, and management associates, including Sage core training and brand-required programs.
• Partner with leaders to strengthen leadership capability, reduce risk, and build consistent management practices across the property.

Associate Relations

• Counsel and coach leaders on associate relations matters, including performance, conduct, and conflict resolution.
• Oversee investigations, grievance resolution, and exit interview processes, analyzing trends and recommending corrective actions.
• Design and implement associate engagement and relations initiatives that foster trust, inclusion, and retention.
• Develop and manage budgets related to associate relations, training, recruitment advertising, and People & Culture staffing.
• Lead and supervise People & Culture operations at the property, including coaching, development, performance feedback, and corrective action when necessary.
• Ensure consistent, timely, and equitable administration of associate relations practices.

Strategic Management

• Provide short- and long-term People & Culture planning aligned with hotel goals and Sage strategy.
• Establish People & Culture objectives and metrics that support operational excellence and cultural health.
• Serve as an active member of the Hotel Executive Committee, contributing to enterprise-level decision-making.
• Position the property as an employer of choice through community partnerships, branding, and associate advocacy.
• Proactively identify potential risk or liability and notify the General Manager and Regional Director of People & Culture with recommended mitigation strategies.

Total Rewards

• Partner in the administration of hourly wage structures and leadership compensation programs in alignment with corporate guidelines and legal requirements.
• Communicate, administer, and support benefit programs in accordance with corporate policies, ensuring associates understand available offerings and enrollment processes.
• Recommend enhancements to compensation or benefits programs through appropriate approval channels.

Risk/Safety/Security

• Ensure safety, accident prevention, and security practices are followed consistently.
• Align property safety standards with corporate SOPs and establish property-specific practices as appropriate.

Compliance

• Ensure compliance with all Sage policies, brand standards, and applicable federal, state, and local employment laws.
• Maintain oversight of associate records, files, and People & Culture systems to ensure audit readiness and confidentiality.
• Oversee People & Culture reporting, analyzing trends and providing leadership with accurate, actionable insights.
• Ensure compliance with union agreements, if applicable, including reporting and contractual obligations.
• Oversee and ensure accurate People & Culture transactions through UKG workflows, including hires, terminations, transfers, and compensation changes.

Qualifications

Education/Formal Training

• Associate or Bachelor's degree in Human Resources Management or a related field, or equivalent education and experience preferred.
• Professional in Human Resources (PHR) Certification and/or SHRM Certified Professional preferred

Experience

• Four to five years of progressive experience in People & Culture (Human Resources) or a related field.
• Demonstrated success implementing people strategies, programs, and process improvements.
• Union experience preferred, where applicable.

Knowledge/Skills

• Strong executive-level communication and influencing skills.
• Ability to think strategically while executing tactically in a fast-paced environment.
• Proven ability to negotiate, influence, and partner effectively with leaders and stakeholders.
• Bilingual fluency preferred.
• Strong hospitality orientation with the ability to manage complexity and ambiguity.
• High level of judgment, discretion, and emotional intelligence.
• Ability to manage multiple priorities while maintaining attention to detail and compliance.
• Strong literacy and comprehension skills required for review and preparation of People & Culture documentation.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling, or carrying materials approximately 5 percent of the time.
• Occasional bending or kneeling to access files.
• Mobility throughout the hotel, with a significant portion of the day spent engaging with associates and leaders.
• Periodic standing during training and associate engagement activities.
• Driving may be required occasionally for hearings, meetings, or recruitment activities.

Environment

95% indoor office

Benefits

• Unlimited paid time off
• Medical, dental, & vision insurance
• Eligible to participate in the Company's 401(k) program with employer matching
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Company-paid short-term disability