Customer Service Representative

Job Description

Job Description

Benefits:

• Company parties
• Competitive salary
• Free food & snacks
• Free uniforms
• Profit sharing
• Training & development
• Wellness resources

Window Genie is a nationally ranked home service franchise dedicated to improving the look and value of homes in your community through various services such as window cleaning, window tinting, pressure washing, gutter cleaning, and more.
As a Customer Service Representative, you are a key team member in upholding our commitment to customer satisfaction and professionalism. You are responsible for working with customers on the phone and scheduling appointments with new and existing customers.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:

• Coordinate delays in schedule with customers and service technicians
• Speak with customers about additional services
• Manage all incoming and outgoing phone calls 
• Schedule all jobs, callbacks, and onsite estimates. 
• Enter all data into the CRM system, including estimates, invoices, and refunds. 
• Perform light marketing such as email and text blasts, robocalls, and social media updates as needed. 
• Assist owner in all customer-facing aspects of the business including preparing any estimates not completed on-site and forwarding to the customer, as well as preparing and responding to customer emails and managing owner’s email.

Job Requirements:

• Prior experience for a home service provider is a plus
• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Professional appearance and personality
• Positive attitude and a commitment to excellent service 
• Team player who can work independently
• Proficient with computers, scheduling tools, CRM systems, and Microsoft Office Suite

We are actively interviewing for this position - Apply today and our hiring manager will follow up!