Personal Banker

About This Job Our Personal Bankers are personable, goal-oriented, and passionate about helping our customers improve their financial health. In this retail banking role you will develop and maintain long‑lasting relationships with customers, co‑workers, and other areas of the business. Your goal is to uncover each customer’s financial needs and provide solutions that meet those needs. Compensation Hourly: $20.55 - $25.05 (Amount based on relevant experience, skills, and competencies) For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift). The current base pay is $20.55 to $25.05 per hour, and the position is eligible for additional compensation through a performance‑based incentive plan. Responsibilities Receive tools, resources, and training necessary for success and opportunities for career development. Deliver an excellent customer experience in person and over the phone to meet financial needs. Actively listen to customers and make appropriate recommendations that match their needs. Educate customers on a variety of retail products and digital solutions that improve financial wellness. Ensure financial transactions are completed accurately and efficiently, complying with all policies, procedures, and regulatory requirements. Establish relationships with internal departments and refer customers to specialists when complex needs are identified. Earn more than base pay through quarterly incentive programs. Work Schedule Monday - Friday 8:15 AM - 5:15 PM Saturday 8:45 AM - 12:15 PM Essential Functions Interact with customers in person and over the phone to ensure their financial needs are met through needs‑based conversations and sales fulfillment. Actively listen, understand, and recommend products and services that align with customer needs to achieve team sales and service goals. Educate customers on retail products and digital solutions that enhance the customer experience. Ensure financial transactions are completed accurately and efficiently, complying with policies, procedures, and regulatory requirements. Identify complex financial needs and refer customers to bank specialists when appropriate. Perform other duties as assigned. Knowledge, Skills & Abilities Required Strong sales skills with the ability to provide an excellent customer experience. Ability to meet personal and branch sales and customer service expectations. Motivated and organized self‑starter with strong attention to detail and ability to manage multiple priorities. Team player with excellent written, verbal, and interpersonal communication skills. Adaptable to a variety of situations with an optimistic outlook aligned with Commerce’s culture and core values. Proficient with Microsoft Word, Excel, and Outlook. Education & Experience High School diploma or equivalent combination of education and experience required. 1+ years of sales or customer service experience required. Experience in an environment with individual and team sales goals preferred. Position may be filled as a Personal Banker I or a Personal Banker II, depending on experience and education. For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report. Benefits The candidate selected for this position may be eligible for employer‑sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. We also offer career development, education assistance, and voluntary supplemental benefits. Location 435 Mid Rivers Mall Drive, St. Peters, Missouri 63376 Time Type Full time #J-18808-Ljbffr Commerce Bank