Computer Systems Administrator

Torch Technologies Thank you for your interest in employment with Torch Technologies. We are a 100% employee-owned, Certified Great Place To Work and named Best Places to Work in Huntsville/Madison County, headquartered in Huntsville, AL. Our team provides superior research, development, and engineering services to the Federal Government and Department of War. As one of the nation’s top 100 defense companies, the services we provide directly support the men and women who serve our country. Our corporate mission sums up the pride our employee-owners take in the work we do: "Lighting the Pathway of Freedom". And, as a Certified Evergreen, we have made the commitment to grow and sustain our company for the next 100 years! Come grow with us! Torch Technologies is seeking a Computer Systems Administrator to join a team to assist the 350th Spectrum Warfare Wing (350 SWW), at Eglin AFB, Florida. The 350 SWW is the technical focal point for all electronic warfare (EW) support of warfighter systems for the Combat Air Forces (CAF). The mission of the 350 SWW is to develop and test mission data (MD) to defeat enemy radar and infrared guided missile systems, thus enhancing aircrew and aircraft survivability in combat. This mission includes operational EW testing, MD development/validation/verification, force development evaluation execution and facilitating foreign materiel exploitation. Job Responsibilities Provide comprehensive IT support for client systems in a collateral and Special Access Program (SAP) environment. Resolves IT support requests from employees, answering and troubleshooting client computer system issues on DoW networks. Communicates with employees on the status of service requests, updating IT trouble tickets and documenting resolutions as needed. Possesses strong technical knowledge of DoW enterprise networks and client computing solutions. Diagnoses and resolves end-user computer issues by gathering and analyzing data to identify the root cause. Acts as a front-end SharePoint Site Designer / Power User to manage and support collaboration sites, lists, and user permissions. Provides foundational SAP user support, including troubleshooting common access and transaction issues. Manages and provides support for Communications Security (COMSEC) equipment, such as TACLANEs and ViPERs, and performs COMSEC manager duties. Effectively communicates and collaborates across multiple organizations to resolve complex technical issues. Administers user accounts, network rights, and access to systems and equipment in accordance with security policies. Job Requirements U.S. Citizenship Must possess a Master's degree in an applicable discipline. A Bachelor's degree in relevant discipline with 12 years relevant experience may be considered to meet education requirement. Minimum of 10 years' progressive experience in IT support, preferably within a DoW enterprise environment. Must hold a current certification that meets the intermediate technical support role requirement (DoD 8140), such as CompTIA Security+, SSCP, GSEC, or GICSP. Strong communication and customer service mindset, with the ability to explain complex technical concepts in simple language. High-level knowledge of commonly used software, hardware, and client systems within a DoW enterprise environment. Strong troubleshooting background with the ability to gather and analyze data to isolate the root cause of technical issues. Ability to change system configurations, settings, and user permissions to resolve computer problems. Can install, update, and troubleshoot existing software and hardware drivers on client systems. Knowledge of or experience editing and designing sharepoint sites. Knowledge of or experience providing functional user support for SAP applications. Proven ability to work effectively in a team-oriented, collaborative environment. Knowledge of, and the ability to apply, operational security (OPSEC) principles, physical security measures, and professional conduct required for working within Sensitive Compartmented Information Facilities (SCIF) and Special Access Program Facilities (SAPF). A proven background in process improvement, with the ability to identify inefficiencies and recommend solutions. Must have a Secret clearance (including SAP Eligibility) with the ability to obtain a Top Secret clearance within 9 months of job start, due to the sensitivity of customer-related requirements. Preferred Skills A Top Secret clearance with SAP eligibility is preferable. Proficiency in Windows client operating systems. Working knowledge of Linux is beneficial. Schedule: 40 Hrs/week Work Location: Eglin AFB, FL Travel: yes, 5-10% Relocation Assistance Available: No Position Contingent Upon Award of Contract: No Benefits ESOP participation 401(k) match medical dental vision life insurance short-term disability long-term disability flexible spending accounts Health Saving Accounts Health Reimbursement Accounts EAP education assistance paid time off holidays All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. Torch Technologies, Inc. participates in E-Verify. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Careers Link as a result of your disability. You can request reasonable accommodations by sending an email to View email address on click.appcast.io. Thank you for your interest in Torch Technologies. Torch Technologies is dedicated to providing superior research, development, and engineering services to the Department of Defense. As defense contractors, the services we provide directly support the men and women who serve our country. From the CEO's desk... When Bill Roark and Don Holder founded Torch in 2002, they knew that employees were the company's greatest asset. They believed that offering employees a stake in the outcome, by making them all owners, was critical to building a successful organization. I share that feeling. Bill and Don's original intent was fully achieved in 2011 when Torch converted to a 100 percent S-Corp ESOP. Since that time, the company has grown over ten-fold and gained national recognition for the success we have demonstrated as an employee-owned company. Today, Torch continues to respect the individual contributions of our employee-owners and to share the rewards of our success. In addition, we continue to foster an environment of employee recognition, respect, development, and comradery while striving to achieve a healthy work-life balance. We recognize that core to our company is a culture of trust with our employees, customers, business partners, and community. Our management team is committed to continue to earn that trust. This past year, Torch proudly announced that we were Certified Evergreen. A timely achievement for Torch employee-owners as they will celebrate Torch’s 20th anniversary this October, becoming Certified Evergreen signifies that while Torch employee-owners can look back on Torch’s past with pride, Torch is also looking forward. Becoming Certified Evergreen means that Torch has committed to finding ways to make 100 percent employee ownership sustainable so that Torch will remain a private company forever. Going forward, Torch will continue to evolve to address market and technology changes in order to become a major provider of cost-effective technical services and solutions to the Warfighter. We are making significant investments into facilities, equipment, business systems, and research to enable us to provide innovations and timely business services to our clients. We feel that always looking to improve our service is key to sustaining customer trust in the future. Likewise, we believe that continuing to share ownership is one of the ways we maintain employee trust and an unparalleled commitment to succeed. Combined, these timeless principles form the basis of the Torch culture. A culture that we are committed to continue and strive to pass on to the next generation of employee-owners as an Evergreen Company. #J-18808-Ljbffr Torch Technologies, Inc.