Front Desk
The Manchester Hotel
Part-Time Hotel Front Desk Attendant
We are seeking an enthusiastic Part-Time Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property's vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience. This position requires Friday through Sunday availability.
Responsibilities:
- Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions
- Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process
- Take reservations over the telephone, through emails and in person, including groups
- Manage guest check-ins and check-outs appropriately
- Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
Qualifications:
- Availability to work flexible schedules, including nights, weekends, and holidays.
- Physical ability to stand, walk, and lift up to 25 pounds as needed.
- Strong customer service skills with a guest-focused approach.
- Experience in hospitality or customer service is preferred but not required.
- Prior experience in a Choice hotel a plus.
- Proficiency in internet software, Microsoft Office, property management systems.
Vacancy posted 1 day ago
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