Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Front Desk Agent

Garden of the Gods Resort and Club

Position Purpose & Summary

The front desk agent will assist guests and members with all queries via email and phone, guest arrivals and departures; make reservations, cancellations and answer questions on rates, hotel facilities, and services with efficiency and professionalism.

Essential Functions:

  • Conduct all check in and checkout procedures for the hotel according to hotel standards
  • Have knowledge of Opera Cloud Property management system, Jonas, Jonas Activity management, Kipsu, and Sertifi.
  • Have knowledge of entire Reservation procedure according to property procedures.
  • Handle incoming calls to the property and answer calls promptly by the third ring and in a courteous manner.
  • Makes pre arrival calls and mid stay check in calls daily.
  • Performs all accounting duties including posting charges, account settlements, and shift closing.
  • Maintains accurate daily event information. Maintains daily posting of event sheet.
  • Communicates member and guest questions and requests to appropriate departments and tracks requests.
  • Knowledgeable in hotel and guest room facilities/services.
  • Knowledgeable in hotel room rates and selling strategies.
  • Have awareness of the credit policy of the resort, how to credit and bill reservations and how to explain hotel bills and charges.
  • Process all transmissions of reservations, changes and cancellations from all sources, telephone, mail, in person, etc.
  • Adds alerts and comments to reservation that are necessary to ensure all guest needs are met.
  • Blocks Cottage and Casita reservations to assure maximum opportunity to sell three-bedroom units.
  • Assists in taking reservations for hotel outlets and services.
  • Is detail oriented to ensure that all relevant information is notated, and all tasks are complete and communicates as needed with colleagues and other departments
  • Is calm under pressure and uses self-control in challenging situations.
  • Conducts service recovery as needed to ensure that any guest issues are solved or escalated to appropriate departments before the guest departs.
  • Review arrival report daily.
  • Understand the property's policy on guaranteed and no-show reservations and cancellation policy and communicates to guests and members.
  • Ensures that proper telephone manners are always maintained, treating every guest with courtesy and respect in a warm friendly manner and addressing the guest by name.
  • Deliver "I Am Proud" service standards and department-specific signature touch points.
  • Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

  • Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
  • Provide extraordinary service that is "Enriching by Nature."
  • Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
  • Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
  • Be empowered to make things go right if they go wrong.
  • Give the guest/member a fond farewell.
  • Address feedback by utilizing the LEARN Model.
  • Demonstrate a professional appearance and be attentive to what matters most.
  • Comply with company policies and procedures.
  • Observe and adhere to safety guidelines.
  • Answering, screening, and forwarding calls in a professional and courteous manner.
  • Handling general phone inquiries about the organization.
  • Directing external calls to designated departments or individuals.
  • Transferring internal calls across departments and between staff.
  • Relaying written or verbal messages in a timely and accurate manner.
  • Keeping records of calls placed and charges incurred.
  • Assisting with other administrative duties, including copying, scanning, faxing, and emailing.
  • Learn and assist in both Front Desk and Guest Services areas including: Concierge, PBX, AM, MID, PM Shifts, Reservations team, Valet. Assisting in other areas/shifts in the Front Desk/Rooms Division

Marginal Functions:

  • Perform other duties as assigned.
  • Interface positively with other departments, helping when needed.
  • Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

  1. Minimum Knowledge & Skills:

Must have basic knowledge of Microsoft Word and Excel.

  1. Formal Education and Job-Related Experience:

This position requires a minimum formal education of a high school diploma. Some experience with Opera property management system, though not required, would be beneficial.

  1. License, Registration, and/or Certification Required:

Valid Drivers License required

External and Internal Personal Contact:

  1. Communications:
  • Dail y – Communicate with front desk agents, concierge, valet, Sales and Catering and housekeeping regarding reservations needs
  • Weekly – Communicate with Concierge, front office and Sales departments to ensure upcoming reservations needs are communicated
  • Occasionally – Participate in one-on-one coaching sessions.
  1. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certifications Required:

YES

NO

Valid Driver's License

X

CPR Certification

X

Food Protection Manager Certification

X

Food Handler Certification

X

Alcohol Server/Seller Certification

X

Position Analysis/Specifications:

N/A

(Not Applicable)

OCCASIONAL

FREQUENTLY

Sitting

X

Standing

X

Walking

X

Bending Over

X

Crawling

X

Reaching

X

Crouching

X

Kneeling

X

Balancing

X

Pushing / Pulling

X

Lifting / Carrying:

10 lbs. or less

X

11 to 25 lbs.

X

26 to 50 lbs.

X

51 to 70 lbs.

X

Manual Dexterity

X

Fine Motor Skills

X

Gross Motor Skills

X

Eye / Hand Coordination

X

Near Vision

X

Far Vision

X

Color Recognition

X

Hearing

X

Environmental Factors:

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.

YES

NO

Working Outside

X

Working Inside

X

Working Alone

X

Working Closely with Others

X

Excessive Cold / Heat

X

Excessive Humidity / Dampness

X

Noise / Vibrations

X

Working Above Ground

X

Working Below Ground

X

Working with Chemicals / Detergents / Cleaners

X

Working Around Fumes / Smoke / Gas

X

Walking on Uneven Surfaces

X

Operating Motorized Equipment or Vehicles

X

Working Around/Near Machinery/Motorized Equipment

X

Climbing on Scaffolds or Ladders

X

Continuous use with a Computer and Keyboard

X

The Garden of the Gods Resort and Club offers a diverse, dynamic, and thriving environment that supports career development for all our team members .

Vacancy posted 10 hours ago
Similar jobs that could be interesting for youBased on the Front Desk Agent in Colorado Springs, CO vacancy
  • $16.35 per hour

     ...2750 Geyser Drive Colorado Springs, CO 80906 Overview: The Front Office Agent is responsible for providing attentive, courteous and efficient...  ...and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks... 
    Suggested
    Hourly pay
    Ongoing contract
    Full time
    Part time
    Worldwide
    Shift work

    La Quinta Colorado Springs - South/Airport

    Colorado Springs, CO
    10 hours ago
  • $16 per hour

     ...Front Desk Agent Part-time and full-time Front Desk Agents needed. Pay starts at $16/hr. The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services... 
    Suggested
    Full time
    Part time

    Crestline Hotels & Resorts

    Colorado Springs, CO
    10 hours ago
  •  ...Scheduling Career Advancement Opportunities Competitive Compensation Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes... 
    Suggested
    Flexible hours

    The Lodge on Lake Oconee

    Colorado Springs, CO
    1 day ago
  • $17 per hour

     ...Front Desk Agent | Marriott Colorado Springs You are usually the first person a guest sees when they walk through our doors. You are also often the last. And everything that happens in between, every question answered, every problem solved, every moment where a guest... 
    Suggested
    Local area
    Immediate start
    Flexible hours
    Shift work
    Day shift
    Afternoon shift

    Pyramid Global Hospitality

    Colorado Springs, CO
    10 hours ago
  •  ...Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making... 
    Suggested
    Work at office
    Local area
    Night shift
    Afternoon shift

    Avion Hospitality

    Colorado Springs, CO
    1 day ago
  •  ...Front Desk Agent We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries... 
    Immediate start
    Flexible hours

    Hilton Garden Inn

    Colorado Springs, CO
    1 day ago
  • $16 - $35 per hour

     ...Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying... 
    Hourly pay
    Full time
    Local area
    Shift work
    Night shift

    Hilton

    Colorado Springs, CO
    4 days ago
  • Crestline Hotels and Resorts - 1815 Aeroplaza Drive - Responsibilities: Assist guests with check-in and check-out processes; Answer all phone calls promptly and professionally; Provide information about hotel services and local attractions; Handle guest requests and special...
    Local area

    Crestline Hotels and Resorts

    Colorado Springs, CO
    2 days ago
  •  ...Front Desk Agent Opportunity Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless... 
    Daily paid
    Full time
    Temporary work
    Apprenticeship
    Work at office
    Local area
    Worldwide

    Aimbridge Hospitality

    Colorado Springs, CO
    1 day ago
  • The Garden of the Gods Resort and Club seeks a courteous Front Desk Agent to assist guests and members with check-in/out, reservations, and inquiries via email and phone. You will manage room rates, facilities, and services with accuracy and professionalism. Knowledge... 

    Garden of the Gods Collection

    Colorado Springs, CO
    1 day ago
  •  ...Part Time - Front Desk Agent - ZYSOA Hotel Brand: IHG Army Hotels Location: United States, Colorado, Fort Carson Hotel: MA - Building 7306 (ZYSOA), 7222 Sheridan Ave, 80913 Job number: 166198 Hiring Salary: USD 18.00 - 18.77 Hourly First impressions count. To get... 
    Hourly pay
    Part time
    Local area
    Shift work
    Night shift
    Afternoon shift

    IHG

    Colorado Springs, CO
    10 hours ago
  • $17 per hour

     ...Front Desk Agent | Marriott Colorado Springs Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes... 
    Full time
    Local area
    Immediate start
    Work from home
    Flexible hours
    Shift work
    Day shift
    Afternoon shift

    Pyramid Global Hospitality

    Colorado Springs, CO
    1 day ago
  • $18 per hour

    Job Description Posted Tuesday, August 25, 2026 at 6:00 AM | Expires Saturday, September 26, 2026 at 5:59 AM Job Title: Front Desk Agent Job Pay Rate: $18.00/Hr. Job Summary: The Broadmoor is committed to creating a culture of family and community while simultaneously... 
    Seasonal work
    Shift work

    Broadmoor

    Colorado Springs, CO
    3 days ago
  • Senior Administrative Assistant In this position, you will provide a wide variety of highly responsible and complex secretarial, administrative and clerical accounting duties in support of the Division of the Fire Marshal (DFM); coordinate and participate in office ...
    Full time
    Work experience placement
    Work at office

    City of Colorado Springs

    Colorado Springs, CO
    2 days ago
  • $80k - $85k

    Administrative Specialist/RegistrarBowhead Information Technology Service is seeking a mission-focused Administrative Specialist/Registrar to provide critical support to United States Space Command (USSPACECOM) training and simulation efforts. This position will support...
    Work experience placement
    Work at office

    ClearanceJobs

    Colorado Springs, CO
    3 days ago
  • $21 - $25 per hour

     ...Summary As a Medical Receptionist at Golden State Dermatology, you'll play a pivotal role in ensuring the smooth operation of our front desk and providing exceptional service to our patients. Responsibilities Your day will involve warmly welcoming patients, assisting... 
    Hourly pay
    Full time
    Temporary work

    Golden State Dermatology

    Colorado Springs, CO
    4 days ago
  • $23 - $28 per hour

     ...part of the Constituent Care Department, with dedicated responsibilities for and support of this team. KEY RESPONSIBILITIES  Front Desk & Reception Welcome visitors and guests and direct them to the appropriate person/office. Answer phone calls and redirect... 
    Hourly pay
    Full time
    Work experience placement
    Work at office
    Remote work
    Monday to Friday
    Flexible hours

    World Challenge

    Colorado Springs, CO
    4 days ago
  • $62.07 - $80.28 per hour

    : Salary Range: $62.07/hour - $80.28/hour Job Summary: Manages and coordinates with Medical Operations. Directs the design and implementation of effective programs for supervisory/administrative structures; provides analytical and operational support; defines and implements...
    Full time
    Work at office
    Shift work

    Kaiser Permanente

    Colorado Springs, CO
    13 days ago
  • $21.47 per hour

    Medical Support AssistantCVP is recruiting Medical Support Assistants (MSA) to support the PFC Floyd K. Lindstrom VA Clinic located at 3141 Centennial Blvd., Colorado Springs, CO 80907. Clinic hours are Monday – Friday, 8:00 - 4:30pm, excluding federal holidays. Must reside...
    Hourly pay
    Monday to Friday
    Shift work

    CVP (Customer Value Partners)

    Colorado Springs, CO
    3 days ago
  • $19.5 per hour

     ...Front Desk Receptionist  If you’ve ever considered a career in a service-driven industry but weren’t sure where to start, this is your sign. We're redefining what it means to create positive, lasting experiences for everyone who walks through our doors.  No Industry... 
    Hourly pay
    Work at office
    Day shift
    3 days per week

    Serenity Mental Health Centers

    Colorado Springs, CO
    1 day ago
  • $14 - $16 per hour

     ...employment ecosystem. We support individuals coming from all walks of life. Company Name: Ridgeline Nails Job Description Front Desk Receptionist Ridgeline nails - 3.0 Colorado Springs, CO - Job Details - Part-time - $14 - $16 an hour - 1 day ago... 
    Hourly pay
    Part time
    Flexible hours
    Shift work
    Weekend work
    Day shift

    Jobs for Humanity

    Colorado Springs, CO
    1 day ago
  •  ...401(k) Employee discounts Flexible schedule Paid time off Comfort Dental West Springs is looking for an experienced front desk receptionist to join our team. We have a fast paced office environment, so any candidate applying for this position must be efficient... 
    Work at office
    Flexible hours
    Weekend work
    Day shift
    Afternoon shift

    Comfort Dental West Springs

    Colorado Springs, CO
    10 hours ago
  • $16 - $24 per hour

     ...moreAcademy Kids Dental, Vision, & Orthodontics in Colorado Springs, CO, is currently seeking a Patient Coordinator to efficiently execute front office processes, including answering the phone, scheduling appointments, and collecting payment within a pediatric dental practice.... 
    Hourly pay
    Work at office

    Hero Practice Services

    Colorado Springs, CO
    5 days ago
  • Job Description Job Description Description: Envida - together in life Here at Envida, our Mission is to promote access and support our clients to live independently and with dignity. Envida provides transportation services and home care services. We are looking...
    Contract work
    Work at office
    Local area

    Disability Services Inc

    Colorado Springs, CO
    17 days ago
  •  ...Job Title: Front Office Receptionist Job Summary: Comfort Dental Citadel is seeking a highly motivated and customer-oriented Front...  ...patient information as necessary Ensure the waiting area and front desk are clean and organized Assist with other duties as needed to... 
    Hourly pay
    Full time
    Work at office

    Comfort Dental

    Colorado Springs, CO
    4 days ago
  • $18 - $20 per hour

     ...confidentiality to protect the patient and clinic/corporation. Follow policies and procedures to contribute to the efficiency of the front office. Cover for other front office functions as requested Qualifications Minimum Qualifications: High school... 
    Temporary work
    Work experience placement
    Work at office
    Flexible hours

    The US Oncology Network

    Colorado Springs, CO
    1 day ago
  • Job Title: Office Manager/Administrator We provide: Regular Work Hours Flexible Scheduling Profit Sharing Plan** AFLAC (Accident Insurance included, other coverages available)* 6 paid holidays * Paid vacations * TruBlue t-shirts, polos, and other company gear Strong Office...
    Work at office
    Remote work
    Flexible hours

    TruBlue Home Service Ally

    Colorado Springs, CO
    4 days ago
  •  ...of our organization is pivotal, contributing to a warm environment aligned with your values. Operating the switchboard, managing front desk reception, and providing crucial clerical support across departments, your contributions ensure effective communication and operational... 

    ThreePDS Inc.

    Colorado Springs, CO
    1 day ago
  • $15.25 per hour

    Job Posting Compensation: $15.25/hour Schedule: Average 20 hours/week; must be flexible to work days, nights, weekends and holidays. Scheels Company Goals: We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and ...
    Work at office
    Local area
    Flexible hours
    Night shift
    Weekend work

    Scheels

    Colorado Springs, CO
    1 day ago
  • $16 per hour

     ...based on performance Employee discounts Flexible schedule Free food & snacks Opportunity for advancement Front Desk Concierge - Frenchies Modern Nail Care Part-Time | Clean, Non-Toxic Nail Studio | Colorado Springs, CO Pay: $16+ per... 
    Hourly pay
    Part time
    Flexible hours

    Frenchies LLC

    Colorado Springs, CO
    3 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Front Desk Agent. Be the first to apply!