Certified Medical Assistant

Medical Assistant

The Medical Assistant (MA) position provides clinical and administrative support in an outpatient behavioral health setting. Rooms patients, records vital signs, assists with evaluations, and monitors for behavioral concerns. Manages scheduling, follow-ups, phone communication, and EHR documentation. Coordinates referrals, prepares patients for telehealth, and maintains exam rooms, supplies, and equipment.

Greet and room patients in a timely and respectful manner. Measure and record vital signs, weight, and height. Assist providers during psychiatric evaluations when necessary. Support patients with mobility or communication challenges. Monitor patients for signs of distress or behavioral escalation and notify clinical staff as needed. Schedule appointments and manage follow-ups. Manage electronic health records (EHR): update patient charts, enter clinical notes, and scan/upload documents. Handle phone calls, messages, and patient inquiries with sensitivity and confidentiality. Coordinate referrals and prior authorizations as needed. Maintain exam rooms and ensure cleanliness and organization. Restock supplies and ensure all equipment is functional. Support telehealth visits by prepping patients and ensuring technology readiness.

High School diploma or equivalent required. Prior experience in mental health, behavioral health, or outpatient psychiatric settings is highly desirable. Experience with Electronic Health Record (EHR) systems. Licenses and Certifications: Minimum Requirement: Certified Medical Assistant (CMA) Preferred: Registered Medical Assistant (RMA)

Basic knowledge of medical terminology and procedures. Knowledge of basic pharmacology and specifically psychopharmacology (expected actions, side effects, and contraindications). Knowledge of routine clinical tasks such as taking vital signs, drawing blood, and performing EKGs. Knowledge of universal precautions, sterilization techniques, and proper disposal of biohazard materials. Basic knowledge of medical billing and coding procedures. Knowledge of the principles of documentation. Skilled in working with individuals experiencing anxiety, depression, trauma, psychosis, or substance use. Ability to handle exposure to and work with emotionally intense or distressed patients. Ability to administer CPR and basic first aid. Ability to effectively work with individuals experiencing anxiety, depression, trauma, psychosis, or substance use. Ability to manage multiple priorities in a busy clinic environment Ability to maintain timely and accurate records. Ability to use all standard medical and office equipment. Ability to recognize and maintain confidentiality of all matters related to client care. Ability to understand and carry out policies and procedures governing client care. Ability to follow oral and written instructions. Ability to establish and maintain effective interpersonal working relationships with staff and the public. Ability to communicate effectively both orally and in writing. Ability to work the required hours of the position. Ability to complete the essential duties of the position. PHYSICAL DEMANDS: Lifting 30 pounds maximum with frequent lifting and/or carrying of objects weighing up to 20 pounds. Extended periods of standing, walking, and sitting. Using hand(s) for single grasping, fine manipulation, pushing and pulling and operating controls. Frequent bending, twisting, squatting, climbing and reaching; occasional grappling and swimming. Communicating orally in a clear manner. Distinguishing sounds at various frequencies and volumes. Distinguishing people or objects at varied distances under a variety of light conditions. Must be free from communicable disease.

Benefits

Brown County offers a substantial benefit package. Here is some information: Eligible Employees: You may enroll in the Brown County benefits if you are an employee classified as a 0.5 FTE (full-time equivalent) working at least 18.75 or 20 hours per week. Health Care: Emplify Health by Bellin Nearsite Healthcare: Those enrolled in the County's health plan can access primary care, urgent care, lab work, physical and occupational therapy services at designated Bellin locations at no cost to the plan member. Bellin Health FastCare: This convenient care clinic offers employees and dependents enrolled in the health plan to seek care at any FastCare location at no cost. Teladoc: Offered at $0 employee cost. Employee Assistance Program (EAP): Offered through AllOne Health at $0 employee cost. Medical Benefits: Brown County's medical plan is administered by UMR. CVS Caremark administers the prescription drug benefits portion. We have a tiered system for employee contributions. Dental Plan: Brown County offers two dental plans, Delta Dental allows you to choose any dentist while the Care Plus plan requires you to see a Dental Associates dentist. One Pass Select gym program: We offer a subscription-based fitness and well-being program that supports a healthier lifestyle. Vision: We offer a voluntary vision plan through EyeMed Insight Network. Flex Spending: Healthcare FSA is offered as a cost savings tool to help with common medical expenses not covered by your insurance. Student Loan Forgiveness Program Also, working for the County means you can apply for student loan forgiveness after 10 years of employment based on qualifications. We also offer Accident Insurance, Cancer Insurance, Critical Illness Insurance, Life Insurance and Pet Insurance.