Senior Technical Analyst

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.

CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.

Our Perks:

• Flexible PTO (designed to offer flexible time away for you!)
• Up to 12 weeks paid parental leave
• Paid Volunteer Time Off
• Mental health coverage
• Quarterly Wellness stipend
• Fertility benefits
• Complete list of benefits here

CLA is growing and seeking to hire an experienced Senior Technical Analyst to join our talented Information Technology team. The position offers growth, flexibility and a collaborative work environment.

In this position you should have the following; excellent interpersonal skills with the ability to communicate at all levels. Strong problem solving and creative skills and the ability to exercise sound judgment. Most important, demonstrate a high level of integrity and dependability with a strong sense of urgency and results-orientation.

This position is located at our CLA Charlotte office located in Ballantyne and requires working on-site 5 days a week. The Senior Technical Analyst will take lead on day-to-day technical operations of the Connection Center and users for all conference rooms. In this position you should have the following: passion for AV, excellent interpersonal skills with the ability to communicate at all levels. Strong problem solving and creative skills and the ability to exercise sound judgment. Most important, demonstrate a high level of integrity and dependability with a strong sense of urgency and results-orientation.

How you'll create opportunities in this Senior Technical Analyst role:

• Provide on-site support to our end-users as a Level 2 analyst, ensuring prompt and courteous technical assistance.
• Conduct live on-demand assistance for instructors and staff
• Conduct preventive maintenance to ensure all systems are operating at optimum levels prior to events
• Oversee the technical aspects of live events
• Ensure all event spaces are equipped with necessary technology
• Prepare technology in all rooms used for all events
• Support instructors in multiple conference rooms
• Coordinate the setup and operation of audio-visual equipment for all events
• Support and facilitate live events and incoming event request
• Support AV, Conference room technologies and media systems
• Understanding of conferencing systems such as Microsoft Teams, touch panels, projections, displays, and ceiling/table microphones
• Experience supporting Poly, Tri-Caster's, Crestron AV equipment, and room controls as we Microsoft Teams room devices
• Ability to independently oversee and run events in a control room for live events in an auditorium setting.
• Understanding of audio, video, and system signal flow
• Basic hardware troubleshooting. Example: WIFI, Laptops, and AV equipment.
• Be able to handle multiple issues and once
• Work cross functionally with Learning team and other IT technical teams
• Manage an effective tier 2 support operation for all conferences
• Assists in maintaining technology inventory according to defined processes
• Monitor and report system issue appropriately
• Manage local inventory

• Pre-event
  • Test and conference room technology
  • Perform daily equipment checks and set ups of classroom and event space technology (Laptop sources, projectors TV's and presentation materials
  • Act as a liaison between Leaning team an technical teams
• Event Execution
  • Dynamically flex to customer needs and adapt to complications
  • Act as a Point of Contact for customer escalation in event rooms
• Post-event
  • Resolve an issue

What you will need:

• 5 years of relevant experience such supporting end-user hardware and software required
• Minium of 3-5 years of AV Production experience
• Experience working productions with a large live audience of up to 200 people
• Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree.
• Must be flexible to work after hours, weekend and travel when required to provide support for shows
• Knowledge of computer hardware and peripherals.
• Usage of support ticketing systems preferred.
• Expert in supporting conference room technology
• Excellent problem-solving skills
• Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree.

Nice to have:

• Vizrt, Tricaster or similar video switcher experience
• Midas M32 or similar audio board experience
• PTZ camera control experience
• Biamp, Dante, Crestron experience

#LI-DJ1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Wellness at CLA

To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.

To view a complete list of benefits click here.