Director of Operations- Tennessee

Location: Memphis, TN, United States. Overview Security Finance is seeking an experienced and strategic Director of Operations to lead our Tennessee market—a established territory with over 65 branch locations and a team of 6 District Managers. The ideal candidate brings a proven track record in the traditional small‑dollar installment loan industry. We are a recognized leader in personal installment lending. We operate in over 700 community‑based branches across the U.S., offering small loans and exceptional customer service to help people when they need it most. As Director of Operations you’ll play a vital role in growing market share, coaching district managers, and driving operational performance—all while ensuring strict compliance with state and federal regulations. Benefits Established Industry Leader – We’ve helped millions of customers for over 70 years. Comprehensive Benefits – Including medical, dental, vision, 401(k), paid time off, employee assistance programs, and more. Career Mobility – Leadership development programs and a clear path to executive‑level roles. Supportive Culture – Work alongside peers and senior leaders who value your insight and experience. Responsibilities Lead operational performance for 65+ branches through direct supervision of 6 District Managers. Set and manage key performance indicators (KPIs) related to growth, profitability, and compliance. Identify market trends and develop data‑driven strategies to maximize territory performance. Regularly visit branch locations (minimum twice per year per branch) to assess operations, customer experience, and team effectiveness. Recruit, train, and mentor District Managers and future leadership candidates. Ensure compliance with state and federal lending laws and internal policies. Serve as a liaison with local and state trade associations and regulatory agencies. Evaluate and execute branch expansion, relocation, or consolidation strategies. Qualifications 7+ years of progressive leadership experience in the traditional personal installment loan industry (Rent‑to‑own, lease‑to‑own, or payday lending experience will not be considered). Demonstrated success in multi‑unit supervision and building high‑performing teams. Strong knowledge of lending operations, underwriting, and collections practices. Familiarity with state and federal lending regulations and general employment law. High degree of professionalism and executive presence. Willingness to travel extensively throughout the state. Tennessee residency or relocation required (relocation assistance available). #J-18808-Ljbffr