Head of Remote Assistance Operations

Salary: $60,000-70,000

MGR, OPERATIONS - Future Growth - Memphis Market

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation's largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.

Job Summary

At the direction of the RDO, the Operations Manager will provide assistance and support to the RDO for departmental functions to include planning, evaluating, implementing and reporting on departmental operations. The Operations Manager is responsible for providing assistance in the oversight of business activities, strategic planning and development, and program administration. One of the roles of the Operations Manager is to function as departmental liaison to customers.

Key Responsibilities

Assists with the overall leadership for all departmental functions to include managing, planning, directing, and evaluating departmental operations.

Provides fiscal oversight of operations and provides financial reports to the RDO. Recommends and evaluates cost control compliance and seeks new and innovative ways to reduce costs of labor and materials.

Directly supervises and maintains responsibility for their unit within the department, including directing the efforts of and supervising management and other staff members.

Participates in the development of short-term and long-term departmental goals and objectives.

Provides advice and input in matters pertaining to the administration of hospital-wide programs and initiatives that involve the Company.

Provides advice and input in managing strategic plans and the development of integrated programs.

At the discretion of the RDO, serves as liaison and assists in the coordination of activities across departments to ensure that departments are not working at cross purposes to others.

Monitors, evaluates and provides advice on process development, compliance and internal controls and provides information and reporting to management.

Advises on developing, and implementing new policies or revisions to existing policies.

Stays abreast of developments in the field and participates in training and professional development sessions.

Serves on various committees and user groups as requested.

Preferred Qualifications

Minimum Four year college degree.

Five to seven years progressive food service management & leadership experience and a proven record of cost containment in a large complex organization, preferably in Healthcare.

Leader who is visionary with strong management, planning and communications skills. Must have the ability to see and understand the inter-connections between various operating units.

General business acumen.

Excellent interpersonal skills.

High Customer Service and quality attitude, with great communication skills.

Public speaking skills.

Ability to multi-task and establish priorities.

Ability to maintain organization in a fast paced, changing environment.

Exhibits initiative, responsibility, flexibility and leadership.

Benefits

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Paid Parental Leave

Holiday Time Off (varies by site/state)

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis.

Morrison Healthcare maintains a drug-free workplace.

Req ID: 1517237

Morrison Healthcare

STACEY MOONEY

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